Job Description :

As an ERP Support at Zettatech Co., Ltd, you will act as a bridge between our development team and customers, ensuring project requirements are met, issues are resolved, and software products are successfully delivered.

Key Responsibilities :

• Customer Communication:
  • Serve as the primary point of contact for customers, gathering and understanding their software requirements and providing regular updates on project progress.
• Technical Support:
  • provides technical assistance and troubleshooting to customers by addressing their questions, concerns, and problems related to our software products.
• Quality Assurance    :
  • Assist in testing and quality assurance activities, including user acceptance testing (UAT), to ensure that software products meet specified requirements and are free from defects.
• Documentation       :
  • Creates and maintains comprehensive documentation, including user manuals, technical documentation, and training materials, to facilitate customer understanding and use of our software.
• Feedback and Improvement:
  • Collect and transmit customer feedback to the development team, actively participating in
  • continuous improvement efforts and suggesting improvements to software products.

Requirements  :

• Preferred background in information technology, or software-related field.
• Excellent communication and interpersonal skills and Detail-oriented with strong problem-solving skills.
• Customer-centric mindset, with a commitment to providing exceptional support and service.
• Ability to work collaboratively in a team environment.
• Familiarity with software development technologies is a plus.