The General Manager will be accountable for the P&L and overall performance of the petroleum business, overseeing supply sourcing and trading, inventory and logistics, retail site operations, pricing, compliance (including HSSE), and customer experience. This role requires strong leadership, disciplined governance, and a track record of delivering results in petroleum trading and downstream retail operations.

Key Responsibilities

Strategy, Leadership & Governance

• Own the business strategy and annual operating plan for petroleum trading and retail operations, aligned to corporate objectives.

• Lead, mentor, and performance-manage cross-functional teams; build a high-accountability culture with clear KPIs.

• Establish governance, SOPs, and controls across trading, supply chain, retail operations, and finance to reduce operational and commercial risk.

Trading, Supply & Commercial Performance

• Lead procurement/sourcing and trading of petroleum products (e.g., gasoline, diesel—based on portfolio).

• Set pricing strategy and manage margin optimization across channels (bulk/industrial, dealer, retail).

• Negotiate and manage contracts with suppliers, terminals, transporters, and key customers; ensure adherence to volume, quality, and commercial terms.

• Monitor market dynamics (Platts/Argus differentials, freight, FX) and translate insights into actionable commercial decisions.

Stations Operations & Retail Excellence

• Oversee day-to-day operations across fuel stations and retail network to ensure availability, service quality, and profitability.

• Drive retail sales growth, including fuel, shop/non-fuel retail, and ancillary services (lubricants, car care, partnerships).

• Implement standards for site operations: cash control, forecourt management, staffing, training, customer service, and loss prevention.

• Manage dealer/operator relationships where applicable; ensure contract compliance and performance improvement.

Supply Chain, Logistics & Inventory Management

• Ensure end-to-end supply reliability: demand planning, ordering, terminal operations, transport scheduling, and replenishment.

• Optimize inventory levels and working capital; manage stock reconciliation, losses (evaporation/shrinkage), and variance investigations.

• Manage product quality assurance (sampling/testing, contamination response), claims, and incident resolution.

HSSE, Compliance & Risk Management

• Champion HSSE culture with zero tolerance for non-compliance; ensure compliance with all petroleum regulations and licensing requirements.

• Ensure safe operations across terminals and stations: audits, inspections, emergency response readiness, contractor safety management.

• Oversee risk controls across trading (counterparty/credit exposure), retail (cash and fraud risk), and operations (spill, fire, environmental).

Financial Management & Reporting

• Full P&L ownership: revenue, gross margin, operating expenses, capex, and cash conversion.

• Set and track KPIs (volume, margin, OPEX/site, stock losses, uptime, incidents, customer metrics) with structured performance reviews.

• Partner with Finance to ensure robust forecasting, budget control, and reporting cadence to senior leadership.

Network Expansion & Asset Management (as applicable)

• Lead site acquisition, development, and network expansion plans: feasibility, approvals, construction, commissioning, and ramp-up.

• Oversee maintenance strategy to ensure asset integrity and minimize downtime; manage capex planning and ROI discipline.

Qualifications & Experience

• Bachelor’s degree in Business, Engineering, Supply Chain, Finance, or related field (MBA preferred).

• 12–18+ years experience in downstream petroleum, with leadership roles spanning trading/supply and retail stations operations.

• Demonstrated track record of delivering P&L results, margin improvement, and operational excellence in multi-site environments.

• Strong understanding of petroleum supply chain, terminal and transport operations, quality management, and regulatory compliance.

• Experience managing HSSE systems and leading incident prevention programs.

Skills & Competencies

• Strong commercial negotiation and stakeholder management skills (suppliers, regulators, dealers, banks, logistics partners).

• Analytical and data-driven decision-making; strong grasp of pricing, margin bridge, and volume forecasting.

• Operational discipline and control mindset (loss prevention, cash controls, SOP adherence).

• Leadership presence with the ability to influence across functions and manage change.

• High integrity, resilience, and ability to operate effectively under market volatility and supply disruptions.