Key Responsibilities:

· Conduct independent site surveys for FTTx, DIA internet links and Value-Added Services (VAS) projects, including after-hours work when required.

· Prepare comprehensive survey reports for FTTx, DIA and VAS networks, providing actionable insights and recommendations based on field findings.

· Provide comprehensive IT support services under maintenance agreements and deliver managed IT solutions to contracted clients.

· Troubleshoot and resolve technical issues, escalating to vendor support when necessary while maintaining ownership until resolution is confirmed.

· Maintain accurate documentation of survey reports, daily maintenance activities and incident reports.

· Assist in both pre-sales and post-sales activities, including Proof of Concept (POC) and product demonstrations.

· Engage with customers to understand technical requirements and provide tailored solutions.

· Liaise with vendors and suppliers to source appropriate solutions and equipment.

· Prepare technical and financial proposals for VAS solutions and installations.

· Perform system and network integration tasks as assigned, including design, implementation, configuration, and deployment of network infrastructure, servers, storage systems, and voice/video communication solutions.

· Supervise and manage structured cabling contractors in VAS projects to ensure quality and compliance.

· Lead and supervise VAS installation projects to ensure successful delivery in alignment with project schedules.

· Collaborate with internal teams to ensure service delivery meets quality and timeline expectations.

· Support technical assistance to internal B2B and wholesale teams as required.

Qualifications:

· Diploma or higher in Computer Science, Information Technology, or a related discipline.

· Minimum of 2 years of relevant experience in the IT, ISP, or Telecommunications industry.

· Professional certifications such as A+, Network+, CCNA, or MTCNA are considered an advantage.

Technical Skills:

· Practical experience with wireless, networking and security equipment from vendors such as Cisco, Juniper, Huawei, MikroTik, Fortinet, HPE, and Ruijie is desirable.

· Solid understanding of Fiber Optical Distribution Networks (ODN) and FTTx technologies is preferred.

· Familiarity with Extra Low Voltage (ELV) systems and electrical installation practices is advantageous.

Soft Skills & Work Ethic:

· Customer-oriented mindset with the ability to work independently and with minimal supervision.

· Strong communication and collaboration skills to effectively engage with cross-functional teams

· Strong initiative, responsibility, accountability, and self-motivation in projects and delivering IT support services

· Proficiency in English, both written and spoken.