•Provide L2 support on PS Core network elements by Fault resolution of network and customer faults in a timely and efficient manner

•Maintain and perform L2 heath checks and verify the check report

•Manage Critical/Major Faults and Outages in the network

•Coordinate with L3 support team for resolution of faults in timely manner

•Assess and mitigate risk of any network changes and Identification of any issues affecting performance or KPIs

•Review, awareness and provide approval suggestions of CR activity and participate in Daily CR Review meetings

•Ensure any new network elements that are to be commissioned into the network are operationally accepted to avoid performance issues.

•Order or organize spare parts required as a part of fault management

•Special event management, readiness, checks and preparations

•Perform impact assessment review and get the IA and RCA.

•Verify implementation of network configuration changes in accordance with detailed designs

•Prepare agreed PS Core SLAs on weekly and monthly basis and get them review with service management.

•Prepare the Performance KPIs and take the appropriate actions to ensure KPIs are maintained at the agreed thresholds

•Develop and support of various O&M and Routine procedures and any tools to assist and improve in maintaining the network.

•Participate in an on-call roster and maintain flexible hours when required

•Assist the team in process improvement

•Provide emergency support

•Other activities as directed by management

1. At least 3 years’ experience in PS Core field, and more than 2 years in Fault Management for Mobile Switching Network elements

2. Experience in products SGSN/MME, GGSN/SPGW/DNS etc.

3. Have Knowledge on Packet Switch service flow

4. Able to support 24*7 operations

5. Excellent written and verbal communication in English and interpersonal skills