1. Sales Process Management
•    Oversee and manage end-to-end Sales Administration activities for B2B and Wholesale customers.
•    Work closely with Sales teams to ensure Sales Orders are processed accurately and in a timely manner.
•    Review and verify Service Order Forms to ensure completeness, accuracy, and compliance.
•    Monitor sales order/circuit status and follow up with teams to ensure smooth service delivery.
•    Coordinate circuit creation, modification, suspension, and termination activities.
2. Data Integrity & Systems Administration (SAP)
•    Create, maintain, and manage Customer IDs and Circuit IDs in the SAP system.
•    Maintain and update sales, customer, and circuit records in SAP and online tracking sheets.
•    Ensure data accuracy and integrity across all platforms.
•    Stay updated on new products, services, and internal process changes to keep data current.
3. Project Sales Coordination
•    Support revenue sharing processes (preparing, reviewing, and reconciling calculations with partners).
•    Ensure contractual compliance for revenue-sharing contracts.
•    Coordinate with Finance (AR/AP) on invoicing, payment requests, and billing matters.
•    Track suspended, pending, and long-outstanding customers for revenue recognition purposes.
4. Data Analysis & Reporting
•    Prepare weekly, monthly, and ad-hoc sales, circuit, and revenue reports for the management and General Manager.
•    Serve as the main point of contact for Wholesale partners regarding operational matters.
•    Coordinate across Engineering, Finance, and Sales departments.
5. Leadership & Process Improvement
•    Supervise, guide, and support Sales Administration team members.
•    Support onboarding and training of new staff.
•    Identify process gaps or operational issues and propose improvements to enhance efficiency.
 

Job Requirements
•    Bachelor’s degree in business administration, Management, or a related field
•    4 years and above of experience in Sales Administration or Sales Operations in ISP Field
•    Supervisory or team-leading experience is an advantage
•    Strong knowledge of sales order processing and sales administration procedures
•    Hands-on experience with SAP system for customer and circuit management
•    Proficient in Microsoft Office and reporting tools with strong attention to detail
Personalities
•    Ability to coordinate effectively with the internal teams.
•    Good communication, coordination, and organizational skills
•    Ability to manage multiple tasks, meet deadlines, and support process improvements.