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Assistant Customer Service Manager

Ninja Van Myanmar
ဒဂုံမြို့သစ်ဆိပ်ကမ်း | ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
26 Feb 2024
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Assistant Customer Service Manager

Ninja Van Myanmar
ရန်ကုန်တိုင်း

Assistant Customer Service Manager

Ninja Van Myanmar
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
ဒဂုံမြို့သစ်ဆိပ်ကမ်း | ရန်ကုန်တိုင်း
26 Feb 2024
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ထောက်ပံ့ပို့ဆောင်ရေး/သယ်ယူပို့ဆောင်ရေး

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Good Opportunity for ..

  • Manage and lead a team of customer service representatives.
  • Develop and implement policies and procedures to ensure consistent service delivery.
  • Monitor call center metrics (e.g., average speed of answer, abandonment rate) and take corrective action as needed.
  • Conduct regular performance evaluations and provide feedback to team members.
  • Identify training needs and coordinate training programs for staff.
  • Handle escalated customer complaints and issues.
  • Collaborate with other departments to resolve customer inquiries and concerns.
  • Ensure compliance with company policies and procedures.
  • Prepare reports and analyze data to identify trends and areas for improvement.
  • Stay up-to-date with industry trends and best practices in customer service management.

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

  • Bachelor's degree in Business Administration or related field.
  • Proven experience in call center management or customer service management.
  • Excellent communication and interpersonal skills.
  • Strong leadership and team management abilities.
  • Proficient in MS Office and call center software.
  • Knowledge of customer service principles and practices.
  • Ability to multitask and prioritize in a fast-paced environment.

What We Can Offer

အက်ိဳးအျမတ္

* Annual Performance Bonus
* Annual Increment
* Ferry, Uniform, Phone Sim Card & Phone Bill

ထူးျခားခ်က္မ်ား

* Fun & Dynamic Environment
* Multinational Organization

အခြင့္အလမ္းမ်ား

* Continuous Learning Opportunities
* Opportunities for Career Development
သက္တမ္းကုန္သြားပါျပီ
OR
More jobs from this employer

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ထောက်ပံ့ပို့ဆောင်ရေး/သယ်ယူပို့ဆောင်ရေး

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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