• Intuitive to customer’s needs
• Strong communication and interpersonal skills and the ability to build and maintain relationships
• Must understand customer relationship management (CRM)
• Ability to analyse and solve problems quickly
• Must be self-motivated, flexible and able to manage several jobs at one time
• Proven experience as a Client Relationship Manager
• Experience in sales or customer service is preferred
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset
• At least 7+yr year(s) of working experience in the related field is required for this position.
• A background in customer service or Quality, business excellence is a plus
• Experience working in Service Quality of banking / financial services would be an added advantage.