RESPONSIBILITIES

• Proactively questioning for customer needs and actively referring sales opportunities to Sales Officer's, Accounts Managers, Branch Managers or Sales Managers.
• Providing friendly and responsive customer service in transaction, enquiry, maintenance and sales referral areas by implementing Teller Customer Service Standards ensuring customer’s transactional banking requirements are satisfied.
• Enhance the effective operations of the Cash Management Team by contributing ideas and suggestions for improving the level of customer service provided by the Cash Management Department (CMD), the efficiency of practices, procedures, behaviors and presentation of the CMD particularly in the cash and telling areas.
• Checking processing Currency Replenishment/Backload requests and Authorize transactions by applying Yoma Bank’s approval authority limits
• Assisting in the administration of the CMD as required and efficient management of CMD cash supplies.
• Manages and directs cash staff in completing their duties in a timely and efficient manner.
• Facilitate, champion and implement change in systems, processes and environment in branch to achieve continuous improvement in line with the Yoma Bank Transformation Change Program.
• Develop and maintain an environment that facilitates staff input and actions for workplace improvements.
• Is accountable for building and providing an environment for branch telling and cash staff to achieve objectives in a compliant manner.
• Is accountable for all cash and telling staff under his/her controls to adhere to compliance, audit and regulatory matters. Including adhering to all internal and external policies and procedures.

• Completed Tertiary qualifications in a business or related field such as Bachelor of Business, Management, Commerce, Finance, Accounting, Economics and/or industry specific qualifications.
• At least five years of experience in related field.
• Ability to communicate (verbal and written) in both Myanmar and English languages.
• Demonstrated high level supervisory, interpersonal and communication skills.
• Thorough knowledge of bank procedures, products and services.