We are seeking a self-motivated and innovative Assistant Merchant Engagement Manager to join our Smart Corporate Transaction Banking team and help us build strong relationships with our KBZPay/POS/E-commerce merchants. You will be part of a team that specializes in merchant engagement and merchant care. The job requires you to provide product training, after-sales service to merchants and ensure merchants have the necessary POSM materials and have full knowledge to operate the POS terminals and KBZPay partner app. In addition you will be part of the team that is the primary interface to merchants to solve their issues, drive superior merchant satisfaction and help develop merchant partnership programs with the marketing team. To excel in this role, the individual needs to have both outstanding interpersonal skills and ability to build positive relationships or alliances. In addition, experiences in customer service will be essential.  

1. Be part of a team to engage merchants for both KBZPay and/or POS/E-Commerce.
2. Provide required product (KBZPay partner app, portal, POS) trainings to merchants and respective users at outlets.
3. Ensure after sale activities to address any gaps left in both pre-sales and sales activities.
4. Execute merchants’ segmentation and engagement strategies to create win-win outcomes for our customers, the bank and the merchants.
5. Provide Level 1 support to address merchant issues related to the use of KBZPay partner app or POS/Ecommerce.
6. Be a focal point of contact for merchants to resolve issues, discuss marketing/ promotions activities and business collaboration activities.
7. Actively collaborate with cross-functional departments to ensure merchants issues and requirements are resolved within the SLA.

• Possess a bachelor degree (Degree in Banking/Business Administration/Marketing)
• Proficient in English language
• Excellent customer service skill and communication skill
• Strong organizational and influential skills
• Strong Teamwork and excellent interpersonal skills
• Skilled in oratory and presentation
• Willing to work overtime, when needed, to complete the jobs in time and for good results
• Banking/ Mobile Wallets/ POS system knowledge will be an advantage.