Assistant NOC Manager

• Assist in leading and managing a team of network technicians and engineers, providing guidance, support, and mentorship to ensure team effectiveness and productivity.
• Monitor network performance and ensure the availability, reliability, and security of the company's network infrastructure. Proactively identify and address network issues to minimize downtime and disruptions.
• Coordinate the response to network incidents and outages, ensuring timely resolution and minimal impact on business operations. Escalate issues to higher-level management when necessary and follow up to ensure resolution.
• Assist in troubleshooting network issues, utilizing diagnostic tools and methodologies to identify root causes and implement effective solutions. Collaborate with cross-functional teams to resolve complex technical problems.
• Maintain accurate documentation of network configurations, procedures, and troubleshooting processes. Update documentation as needed to reflect changes in the network environment.
• Assist in capacity planning activities to ensure that the network infrastructure can support current and future business requirements. Identify areas for improvement and recommend enhancements to optimize network performance.
• Coordinate with third-party vendors and service providers to support network operations, including procurement, contract negotiations, and vendor performance evaluation.
• Ensure compliance with industry standards, regulatory requirements, and company policies related to network security and operations. Implement best practices for network management and data protection.

NOC Manager

• Manage NOC
• Coordinates the duty shift table for the NOC operations and carefully allocates staff members (NOC technicians and NOC engineers) on different shift duties for ensuring the whole NOC shift works in an efficient and effective manner.
• Responsible to manage the team to perform alarm handling, performance monitoring, access control, 2nd level incident handling & reporting, TT management arrange relevant support for the field team.
• Work pro-actively to continuously improve the operational performance of ticket handling , system monitoring and network stability.
• Attend management meetings where necessary with cross functional teams and others.
• Communicate with the upstream providers for transit link matters and troubleshooting
• Giving technical solutions to FE teams based on the customer requirements
• Provisioning for new setup customers in Core Network such as B2B customer (L2 customers, IPVPN,MPLS VPN, DIA etc.)
• Provide required guidelines to NOC for proper work flow , escalation , ticket resolution and troubleshooting .
• Troubleshoot for IPT link ,access network, last mile issues work with internal and the vendor teams.
• Prepare and update network documentation .
• Create monitoring links  and alerts in NMS and update upon necessary .
• Reporting to management  for the internal and upstream traffic utilization.
• Responsible for informing Management, partners and peers about network performance and service availability.
• Reporting to management for urgent cases if have a network issue on the internal and outside.
• Knowledge and understand the optical fiber network for troubleshoot with the FE team.
• Training and sharing to NOC engineers, FE  and call centers for improving technical knowledge.
• Knowledge of the ISP procedure and make alignment with internal and cross teams if needed.
• Provide regulars reports to management .

Assistant NOC Manager

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Previous experience in network operations or a similar role, preferably in a supervisory capacity
• In-depth knowledge of networking concepts, protocols, and technologies (e.g., TCP/IP, DNS, DHCP, VPN, routing, switching)
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex network issues
• Experience with network monitoring tools and systems management platforms
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders
• Relevant certifications (e.g., CCNA, CCNP, CompTIA Network+) are a plus

NOC Manager

• Must have  minimum 5 years  working experiences in ISP and  Telecom environments.
• Must have hand on experiences or knowledge  in  IP Core , NMS , Systems , Access Network ( OLT , AE Switches), ONU and Optical Fiber Network.
• Must  have knowledge with  carrier grade core routers , switches , firewalls , NMS systems , OLT , AE Switches .
• Must have  knowledge and some experiences in  BGP, OSPF, ISIS, MPLS VPN, Ethernet (STP, RSTP, Dot1q, Qin), AAA platforms, BNG, L2TP, PPPOE, IPOE etc.
• Must have good knowledge and skill in NOC process flow , ticket handling process, escalation processes.
• Must have hand on experiences in handling FTTx network.
• Knowledge in transmission network.
• Strong documentation skills.
• Good time management skills
• Must be contactable 24/7 for urgent critical cases and incidents
• Must have  Bachelor degree
• Good to be CCNP & ITIL certified , other relevant certificates and skillsets
• Must fluent in English for speaking and writing
• Must have good attitude and positive mindset
• Must be good leader , mentor and team player
• Good analytical and problem-solving skills
• Must be able to catch up quickly upcoming advanced technologies