Assistant Team Lead

Yoma Bank

| ရန်ကုန်တိုင်း

ရန်ကုန်တိုင်း

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Assistant Team Lead

Yoma Bank, | ရန်ကုန်တိုင်း

Assistant Team Lead

Yoma Bank

ရန်ကုန်တိုင်း

Assistant Team Lead

Yoma Bank

Myanmar - ရန်ကုန်တိုင်း

| ရန်ကုန်တိုင်း

12 Jul 2018

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

IT Hardware, Software

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

An Excellent Opportunity for ...

RESPONSIBILITIES
To assist the Team Lead of Business Application Support in the areas mentioned at key accountabilities.

KEY ACCOUNTABILITIES:
- Guide the support staffs’ day to day tasks
- Provide infra, HW, SW, application, functions, info, etc., required for supporting staffs.
- Analyze on the problems raised, system and technical issues.
- Make sure the team is supporting efficiently or providing necessary helps.
- Arrange training for new staffs, and existing staffs if required.
- Consider for the requirements/ impacts of the end-users if the system or application changes to be happened.
- Follow up on the cases/ tickets which are taking too long to resolve.
- Find the better ways to resolve the repetitive issues.
- Plan the staff resources not to be empty at the specific squad.
- Compile team members' reports and present to seniors.

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

Knowledge & Skills
Essential
- Strong problem solving skill and analytical troubleshooting skill
- Able to supervise/ coach/ mentor/ monitor/ manage the team members
- Excellent communication and customer service
- Good team player with strong interpersonal skill
- Flexible to work extended hours as required
- Able to improve team's service quality

Education & Special Training
Essential
- Degree or Bachelor in Computer Science or IT related fields

Experience
Essential
- At least 2 years experience in Technical Support/ Help Desk at Banking industry
Desirable
- Experience in developing/ maintaining application software

Languages
Essential
- Working proficiency in Myanmar and English

What We Can Offer

အက်ိဳးအျမတ္

- Annual bonus
- Ferry provide
- OT payment

ထူးျခားခ်က္မ်ား