Drive commercial success, operational excellence, and customer satisfaction while ensuring efficient day-to-day operations of the supermarket branch.

Responsibilities

• Daily Operations - Open/close procedures, cash management, staff scheduling.
• Commercial Execution- Plan local promotions, manage supplier relationships, and optimize product ranging.
• Staff Management - Conduct meetings, training, and performance coaching.
• Crisis Handling - Address operational disruptions (e.g., supply shortages, equipment failures).
• Reporting - Analyze KPIs, prepare sales/revenue reports, and present to senior leadership.

Daily Impact

• Drive Results - Execute promotions, analyze sales dashboards, and adjust tactics daily.
• Build Culture - Conduct team huddles, recognize excellence, and address performance gaps.
• Ensure Compliance - Audit store conditions (freshness, cleanliness, safety) per company/regulatory standards.
• Solve Problems - Tackle supply chain disruptions, staffing shortages, or customer escalations.

Key Results Focus

• Strategic Leadership -Set branch goals aligned with corporate strategy. Lead change initiatives (e.g., new tech, process optimization).
• Commercial Acumen -Analyze sales data, market trends, and competitor activity to drive growth. Plan promotions, pricing, and merchandising to boost revenue.
• Operational Excellence - Oversee inventory, supply chain, and shrinkage control. Ensure store cleanliness, shelf compliance, and efficient checkout operations.
• Customer Obsession - Foster a customer-first culture; resolve escalations promptly. Implement loyalty programs and service standards.
• Financial Management - Manage P&L, budgets, and cost-saving initiatives. Forecast demand and control payroll.
• Team Development - Recruit, train, and mentor high-performing teams. Conduct performance reviews and succession planning.
• Compliance & Risk Management - Mitigate risks (Theft, Fraud, Safety Hazards).

We Require For This Role,

• Leadership- Inspire 40+ staff through clear communication, coaching, and decisive action.
• Commercial Agility- Leverage data (POS, inventory reports) to boost sales, manage margins, and outpace competitors.
• Operational Discipline- Master inventory control, labor scheduling, and loss prevention.
• Customer Focus- Build community trust through service excellence and local engagement.
• Financial Acumen -  Outlet P&L accountability with expertise in budgeting/forecasting.