The Business Analyst is a key contributor in the IT to assist with the implementation and support of information systems in the company. They identify problems and opportunities within the company and provide solutions that help achieve the business' goals. Acting as communicators, facilitators, and mediators, he seeks out the best ways to improve processes and increase effectiveness through technology, strategy, analytic solutions. The Business Analyst needs to be meticulous in their documentation and evaluation of potential solutions - always working to bridge the gap among departments with improved technical efficiency and productivity.  

Primary Responsibilities

• Drive identification of requirements across business units.
• Serve as thought leader for technical business processes, developing forward-thinking systems prototypes that promote increased efficiency and productivity on multiple levels.
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development.
• Determine and develop user requirements for systems, to ensure maximum usability.
• Partner with other stakeholder teams across business units (i.e., operations, sales and distribution, finance, security, compliance) to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams.
• Evaluate, analyze, document and communicate systems requirements and maintain systems processes.
• Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations.
• Analyze and communicate common sources of technical issues or questions and make recommendations to the management team.
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Planning and conducting user acceptance testing

• A recognized degree in Computer Science, Computer Engineering, Information Technology or equivalent.
• 2 - 5 years’ experience in business analysis or a related field.
• Exceptional analytical and conceptual thinking skills.
• Excellent technical documentation skills including generation of process documentation and reports.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good communications and interpersonal skills.
• Proficiency with SQL language will be advantageous.
• Experience in conducting user-testing.