BACKGROUND

Yoma Bank is one of Myanmar’s largest private banks, with over 3000 employees and 74 branches in 35 cities nationwide. Over the past few years, Yoma Bank has made significant investments in strategic priorities - people, corporate governance, and technology.

Yoma Bank has embarked on major transformational plans, which will positively affect all areas within the bank.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• To at all times comply with Yoma Bank’s Code of Conduct, Policy & Procedures
• To effectively use the Yoma Bank’s core systems including FBE & Collect.Ezee by acquiring the required levels of knowledge in these systems
• To use these systems and particularly Collect.Ezee to accurately manage customer queries about their accounts that are in arrears 
• To work 100% of delinquent accounts assigned to the individual collector within the agreed timeframes
• To sure analyze the NPL forecasting about SME
• To act account review with Senior Manager/Manager Collections twice in month
• To achieve the agreed contact rates with customers who have accounts in arrears
• To achieve the agreed number of customer meetings with products that require face to face customer collector interactions
• To achieve the agreed call rates with customers who have accounts in arrears
• To achieve the agreed promise rates with customers who have accounts in arrears
• To achieve the agreed kept promise & rate
• To achieve the agreed cash collected as % of total arrears on assigned accounts
• To effectively follow up customers who have broken agreed promise to repay on accounts in arrears
• To resolve customer disputes within Yoma Bank policy and procedure
• To maintain all required reports including productivity files & collect. Ezee system
• To undertake meeting to customers with accounts in arrears as required from time to time
• To undertake external filed calls to customers with accounts in arrears as required from time to time
• To undertake SPA/GP transfer process & collateral transfer process with branch about NPL client
• To undertake mortgage submission process
• To be punctual & timely in work attendance
• To always act as an effective and positive team member
• To follow Yoma Bank’s dress Code

QUALIFICATIONS REQUIRED

Experience

• Work experience in a financial institution;
• Knowledge of Collections & Recovery Operations
• Lesser experience will be considered Senior Associate Position

Knowledge & Skills

• Sound knowledge Of Yoma bank Credit Products terms & conditions
• To understand the calculation of payments interest & penalties on all Yoma Bank credit Products
• To understand relevant Myanmar CBM rules & regulations

Education & Special Training

• Degree Prefered
• High School completion essential

Languages

• Working proficiency in English and Burmese