• Participate weekly Monday meeting (general meeting with all department)
• Ensure that the team has daily and weekly plan and follow the plan accordingly.  
• Organize weekly meeting within Customer Service and marketing team (ensure their problem are address and solve the issue)
• Coordinate with Operations Manager, trucking and warehouse team (ensure that the team do regular follow up with Operation and provide best services to Clients)
• Develop new SOP as required to fulfil the clients requirement,
• Present weekly report to Operations Director
• Coordinate with Finance (along with Operations team) for cashflow forecast.
• Check and approve the invoices.
• Propose, implement and strictly adhere to Company procedures.
• In charges of Customer service and marketing team.
• Will be responsible of any pro and con of GC transport team
• Need to be result proven (rather than excuses)
• Ensure that the team understands the jobs and if required, provide training.
• Follow up with the team and ensure the team provides best services to Clients.
• Follow with Marketing team and assist in sales.
• Hire, train, and motivate new operations staff to maintain high degree of productivity, retention and    to develop a professional team of international quality.
• Propose training plan for the team and marketing team as appropriated
• Create and update the vendor
• Help in costs and contracts negotiations.
• Ensure that GSP always have enough trucks to execute the orders.
• Ensure that all emails from customers are check and response on time
• Maintain and crate new relationship with existing customer (minimum 1 call per week) and new customer.
• Ensure Customer understands GSP’s standard, promise and capacity
• Attend meeting as requested.

• Deep knowledge of customer services

• Logistics and transportation knowledge

• Strong experience in logistics and supply chain sector.