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Call Center Supervisor

LOLC Myanmar
| ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
31 May 2019
Recruiter active 13 hours ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 13 hours ago The recruiter at this company was last active reviewing applications.
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Call Center Supervisor

LOLC Myanmar
ရန်ကုန်တိုင်း

Call Center Supervisor

LOLC Myanmar
Recruiter active 13 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
| ရန်ကုန်တိုင်း
31 May 2019
Verified
Recruiter active 13 hours ago The recruiter at this company was last active reviewing applications.

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Fantastic Opportunity for ...

MAIN RESPONSIBILITIES
• Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Preparing reports and analyzing data to assist management as they determine call center goals.
• Working with other supervisors and management team members to support agents and maximize customer satisfaction
• Managing communicating and coordinating with internal department
• Answering question from staff and providing guidance and feedback

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

• Must be an University Degree Holder
• Proven experience as call center supervision or similar supervisory position
• Experience in customer service is essential
• Outstanding communication skills and negotiation abilities
• Strong understanding of company products, policies, and services
• Ability to coach, train, and motivate employees and evaluate their performance
• Excellent problem solving, leadership, and customer service skills is strongly needed
• Result oriented approach
• Ability to remain calm and well-mannered under pressure and navigate tense situations, especially during busy hours.

What We Can Offer

အက်ိဳးအျမတ္

Yearly Increment, Attractive Bonus, Travelling Allowance,

ထူးျခားခ်က္မ်ား

Sat and Sun- Off day
Leave Benefit

အခြင့္အလမ္းမ်ား

Internal , External and oversea Training, Foreign Exposure Visit,Internal Promotion
သက္တမ္းကုန္သြားပါျပီ
OR
More jobs from this employer

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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