MMR
English
Call Center Team Leader ( Naypyitaw )
လုပ္သက္အဆင့္
အလုပ္အမ်ိဳးအစား
Job Industry
အနိမ့္ဆံုး ပညာအရည္အခ်င္း
Job Type
လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား
A Great Opportunity for ...
Flexible to work on-shift assignments if required.
Analysis of Customer Satisfaction vs. Dissatisfaction.
Create an inspiring team environment with an open communication culture.
Set clear team goals.
Delegate tasks and set deadlines.
Oversee day-to-day operation.
Monitor team performance and report on metrics.
Motivate team members.
Discover training needs and provide coaching
Agents level Monitoring and site by site feedback
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishment
Encourage creativity and risk-taking
Conduct call listening join session for overall call handling skill improvement.
Show improvement in AHT and reduction in repeat.
Support contact center operation team Quality improvement opportunities.
Share Monthly performance improvement report and do assessment with Managers.
Publish CSO wise Quality score.(Min 15 calls each CSO)
Open To
လိုအပ္ေသာအရည္အခ်င္း
Proven work experience as a team leader or supervisor.
In-depth knowledge of performance metrics.
Good PC skills, especially MS Excel.
Excellent communication and leadership skills.
Organizational and time-management skills.
Decision-making skills.
What We Can Offer
အက်ိဳးအျမတ္
ထူးျခားခ်က္မ်ား
အခြင့္အလမ္းမ်ား
Expected Salary ?
Have You graduated?
Do you have experience in Team Leader ?
Are You in Naypyitaw?
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