•- Undertake service training for new and existing Retail Distribution Network.
•- Drive consistency in standards of service throughout HINO.
•- Development of training programs and resources to support sales and service objectives at organizational, business unit, team and individual level.
•- Through a consultative approach, support broader HINO business units around service delivery.
•- Provide customized training resources/programs.
•- Maintain an up to date knowledge of all systems, products and services to support staff in providing an exceptional member experience and maximize sales opportunities.
•- Maximize all opportunities to deliver key organizational revenue objectives including revenue uplift, increased market share and increase in Multiple Product Holdings.
•- In collaboration with the Training Officer, develop and facilitate training programs for new retail network staff to include sales, service and system training.
•- Analyze skill gaps and performance improvement opportunities – branch, team, and individual level.
•- Provide constructive feedback to participants and consult with department managers and team leaders to ensure that coaching and development provided is reinforced through ongoing performance management.
•- Develop and review organizational and role-specific capabilities framework.
• - Liaise with external training providers and manufacturer to identify appropriate external training solutions.
- • Research, develop and implement in consultation with managers high quality contemporary training programs to meet organizational, department and participant needs.
- Provide ongoing reporting and analysis of training activities.

• Undertake service training for new and existing Retail Distribution Network.
• Drive consistency in standards of service throughout HINO.
• Development of training programs and resources to support sales and service objectives at organizational, business unit, team and individual level.
• Through a consultative approach, support broader HINO business units around service delivery.
• Provide customized training resources/programs.
• Maintain an up to date knowledge of all systems, products and services to support staff in providing an exceptional member experience and maximize sales opportunities.
• Maximize all opportunities to deliver key organizational revenue objectives including revenue uplift, increased market share and increase in Multiple Product Holdings.
• In collaboration with the Training Officer, develop and facilitate training programs for new retail network staff to include sales, service and system training.
• Analyze skill gaps and performance improvement opportunities – branch, team, and individual level.
• Provide constructive feedback to participants and consult with department managers and team leaders to ensure that coaching and development provided is reinforced through ongoing performance management.
• Develop and review organizational and role-specific capabilities framework.
• Liaise with external training providers and manufacturer to identify appropriate external training solutions.
• Research, develop and implement in consultation with managers high quality contemporary training programs to meet organizational, department and participant needs.
• Provide ongoing reporting and analysis of training activities.