Customer Care Manager

Food2u

| ရန်ကုန်တိုင်း

ရန်ကုန်တိုင်း

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Customer Care Manager

Food2u, | ရန်ကုန်တိုင်း

Customer Care Manager

Food2u

ရန်ကုန်တိုင်း

Customer Care Manager

Food2u

Myanmar - ရန်ကုန်တိုင်း

| ရန်ကုန်တိုင်း

13 Feb 2019

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

လူ့သုံးကုန်ပစ္စည်းထုတ်လုပ်ဖြန့်ဖြူးရောင်းချမှု

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Good Opportunity for ..

- Plan strategy, set targets / KPIs, create action plans & road map, and conduct data analysis
Set the vision and policy for customer care and the quality standard and assurance.
- Manage overall internal & outsourced call center .
- Daily monitoring of the CC performance against its set of KPIs.
Create and manage the execution of a reward program scheme for excellent call centre performers
Manage the creation and lifecycle of customer experience propositions for all customer segments.
Perform research on the market and competitors to identify trends and opportunities in the customer experience and make recommendations for continuous
improvement
Keep records of customer interactions, process customer accounts and file documents Compile reports on overall customer satisfaction. Prepare service reports by collecting and analyzing customer information
Responsible for measuring all initiatives implemented that impact customer experience and reporting the findings back to the relevant business unit.
Analyze relevant data to determine customer experience and use this information to identify improvements at all touch points.

Open To

Female

လိုအပ္ေသာအရည္အခ်င္း

 Able to speak, write and communicate in Myanmar and English fluently.
 Bachelor’s Degree, preferably in Business or similar.
 3 - 5 years of relevant experience in customer service management .
 Ability to work with a team – drive a team towards end-to-end content solutions.
 Good conflict management skills.
 Good interpersonal and leadership skills

What We Can Offer

အက်ိဳးအျမတ္

- Rewards for over performance

ထူးျခားခ်က္မ်ား

- Fun working environment

အခြင့္အလမ္းမ်ား

- Training Provided
- Learn New Skill on the Job
- Management Potential

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