MMR
English
Customer Care Service Manager/AM - Citizens Pay
လုပ္သက္အဆင့္
အလုပ္အမ်ိဳးအစား
Job Industry
အနိမ့္ဆံုး ပညာအရည္အခ်င္း
Job Type
လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား
An Exciting Opportunity for ...
As a Customer Care Service Manager, you will be in charge of overseeing both incoming and outgoing customer interactions to make sure the team achieves key performance indicators (KPIs) and provides outstanding service. Your role includes managing relationships, resolving complaints, ensuring quality control, and continuously improving processes.
Key Responsibilities
Inbound Team Management
Outbound Management and Planning
Service Level Agreement (SLA Compliance)
Escalation Management
Client Relationship Management
Complaint Management
Quality Control & Audit
Performance Improvement
Cross-functional Collaboration
SOP Review and Workflow
Continuously seek opportunities
Open To
လိုအပ္ေသာအရည္အခ်င္း
Any graduated.
Experience in the financial industry is a plus
Flexible and available for a regular work and non-regular work (evening and weekends) schedule as needed
Good inter-personal skills, proactive, self-motivated, cross-functional interaction, can do attitude and efficient communications both English and Myanmar
Strong inter-personal relationship.
What We Can Offer
အက်ိဳးအျမတ္
ထူးျခားခ်က္မ်ား
အခြင့္အလမ္းမ်ား
Pease let us know your expected salary MMK?
More Similar Jobs
Customer Care Service Manager/AM - Citizens PayJT1_100_JF_Exp_Loc
Mortgage Service OfficerJF_Exp
Business Development ManagerJF_Exp
Team Leader - Inbound Call Center TeamJF_Exp
Product Support And Quality Control ManagerJF_Exp
Deputy Head- Customer Service Training&DevelopmentJF_Exp
Relationship ManagerJF_Exp
Head Of Customer Development - Off PremisesJF_Exp
Relationship Manager (Corporate Banking)JF_Exp
Assistant Manager, Customer ExcellenceJF_Exp
Assistant Customer Service ManagerJF_Exp
AUTOMOTIVE SERVICE MANAGERJF_Exp
Share with a Friend