Maintain the center operation process flow

To arrange the assignment plan

To train staff in effective customer service strategies and maintain the customer service standard

To report the consolidated KBZPay Center activities

To ensure that staff are fully understand and can effectively communicate with customer about KBZPay

To manage the budget and expenses

Manage cash flows activities & liquidity support

To organize all the equipment in the office and to provide the necessary equipment

To develop personal growth opportunities of all staffs

To accomplish our KBZ-Pay center objectives by managing staff; planning and evaluating the activities.

To ensure that customers are satisfied with provided customer service

To ensure that operation is following the standard procedure

To ensure that KYC update/edit staff are following the standard operation procedure

To provide and ensure a safe working environment for employees and customers

To listen employee feedback and recognize employee strengths and weaknesses

To ensure the communication between KBZpay centers. 

Maintain the center operation process flow

Excellent management and supervisory skills.

Excellent verbal and written communication skills.

Extensive knowledge of customer service procedures and principles.

Organized with attention to detail.

Good listening and communication skill

Accountability

Team work

Ability to coach and mentor customer service representatives.

At least three years experience of providing the service to the public

At least Bachelor's degree graduated with any specific majors

Previous experience in a supervisory role preferred.