Customer Service Manager( B.E)( EP) in Mandalay

Customer Service Manager( B.E)( EP)

Asia General Holding Co.,Ltd

မြန်အောင်မြေ | မန္တလေးတိုင်း

မန္တလေးတိုင်း

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Customer Service Manager( B.E)( EP)

Asia General Holding Co.,Ltd, မြန်အောင်မြေ | မန္တလေးတိုင်း

Customer Service Manager( B.E)( EP)

Asia General Holding Co.,Ltd

မန္တလေးတိုင်း

Customer Service Manager( B.E)( EP)

Asia General Holding Co.,Ltd

Myanmar - မန္တလေးတိုင်း

မြန်အောင်မြေ | မန္တလေးတိုင်း

28 Jul 2022

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Engineering, Technical, HSE

Job Industry

ကုန်ပစ္စည်းထုတ်လုပ်ရေး

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Big Opportunity for ...

Job Summary

Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.

Duties and responsibilities

Develop and implement customer service policies and procedures
Define and communicate customer service standards
Direct the daily operations of the customer service team
Plan, prioritize and delegate work tasks to ensure proper functioning of the department
Ensure the necessary resources and tools are available for quality customer service delivery
Review customer complaints
Track customer complaint resolution
Handle complex and escalated customer service issues
Monitor accuracy of reporting and data base information
Analyze relevant data to determine customer service outputs
Identify and implement strategies to improve quality of service, productivity, and profitability
Liaise with company management to support and implement growth strategies
Co-ordinate and manage customer service projects and initiatives
Evaluate and performance manage staff