Overall Purpose

To manage, oversee and lead Core Operations sections and to assist Head of Core operations in term of coordinating and collaborating with intra department in-charges and inter division responsible persons in Operation related matters. And oversee the following operation areas: (not limited to) 

• Treasury Operation
• DC & Card Operations
• Payment & Settlement Operations

Key Responsibilities

• Formulate the operation process flow for new product in collaborating with Product team.
• Develop and update SOP, that align product feature and operational risk guidelines, in considering of Customer service and optimized operational process flow.
• Coordinate with Branch Operation, Consumer Banking and Product team to optimize the existing process flow, SOPs, and SLAs.
• Develop, update, implement and maintain effective control environment/segregation of duties.
• Prepare regular reports and analysis for effective monitoring and control on Cash Position, Net Open Position, Reserve Requirement Ratio etc.
• Institute an escalation mechanism to flag exceptions.
• Address and resolve team members’ questions and issues and oversee the team member work for quality and guideline compliance.
• Ensure compliance with regulatory and Bank’s policies, procedures, and standards with prompt intervention to resolve problems/ concern areas when needed.
• Coordinate with Peoples Team (HR) to promote team member adherence to laws, regulations, code of conducts, best practices, and performance goals (KPI, SLA), motivate team members and assess performance.
• Act as coach and role model for professionalism and teamwork, and support team members’ professional growth
• Perform other duties as assigned from time to time.

• Master Banking of Finance, Accounting, Economics, Business Management, Commerce, and/or industry specific qualifications.
• Minimum 5 years of experience in banking or in financial institutions and at least 3 years experience in executive level.
• Experience in the Payment & Settlement of Mobile Financial Service sector is a plus.
• Technical and process knowledge of complex practices and procedures of Payment and Settlement Operation, Treasury operation, CBM-Net & Clearing Operation and Cash Operation
• Expertise in CBS system (Finastra), OPICS and Card Management System
• High competency in MS Office – Excel, Word, PowerPoint, Outlook and Power BI
• Sound and effective interpersonal & communication skills in both Myanmar and English languages.