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• Answers technical questions about vehicle problems, warranties, services, and repairs.
• Oversees service orders.
• Maintains Customer Satisfaction scores at or above company standards.
• Assists in diagnosing vehicle problems.
• Orders parts and tools as necessary.
• Oversees administration of warranty claims.
• Oversees training and supervising of service department employees
• Attends required manager meetings.
• Maintains effective employee relations.
• Interact with external vendors.
• Manage technician productivity
• Works with upper management to make service department hiring and discipline decisions.
• Sets schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.