An Exciting Opportunity for ...
> 24/7 monitoring and troubleshooting the upstream service carrier links and downstream customer(ipts) link.
> conducts preliminary investigative reviews of network topology, hardware, software, ip transmission and ip protocols.
> produce large service scale failure (lssf) and informed operation managers, related noc based on the internal rca and timeline for an event
> prepare and documents daily report, weekly report and monthly report that can be shared to upper level management
> escalate urgent matters with the team manager to ensure that we are meeting our service level agreements
> coordinate with related department to deliver smooth services to all mpt internet users
> provide 2nd level escalation support for ip transit customers complaint
> handle 2nd level escalation from mpt technical service center regarding about ip connectivity issue.
> when upstream ip transit link is congested, verifies traffic and perform appropriate response actions for traffic tuning when needed