Job Summary

We are seeking an experienced and highly skilled IT Manager (Systems Integration), to oversee the planning, implementation, and management of technology systems within our healthcare organisation. The ideal candidate will be a strategic leader responsible for ensuring the seamless integration of various healthcare IT systems, including Electronic Health Records (EHR), medical devices, and other clinical, financial and administrative applications. This role requires a strong understanding of healthcare workflows, a solid technical background in system integration, and a commitment to maintaining data quality, integrity, and regulatory compliance.

Key Responsibilities

• System Integration and Project Management: Lead and manage all phases of healthcare IT integration projects, from initial planning and design to implementation, testing, and deployment. This includes coordinating the integration of existing and new IT systems and devices (e.g., EHR, HIMS, LIMS, RIS/PACS, Drug Database, CDSS, Medical Devices, HIoT Devices, wearables, patient portals and mobile PHR, ERP, Payment Gateway, etc).
• Collaboration and Stakeholder Management: Work closely with software and platform vendors, IT project and product teams, operational teams, healthcare professionals and clinical staff, and other stakeholders to understand business needs, translate clinical workflows into technical requirements, and deliver effective technology solutions.
• Technical Oversight: Provide technical expertise and guidance on system architecture, data standards (e.g., HL7, FHIR, DICOM), and integration methodologies (eg. API). Troubleshoot and resolve complex technical issues related to system interfaces and data flow.
• Compliance and Security: Ensure that all IT systems and integration projects adhere to healthcare regulations and security standards, including HIPAA/GDPR. Implement and monitor cybersecurity measures to protect sensitive patient information.
• Team Leadership and Development: Develop, supervise and mentor a team of IT specialists and analysts, fostering an environment of continuous improvement and professional growth.
• Vendor Management: Manage relationships with technology vendors, ensuring that external support and services align with the organisation's strategic objectives. Manage the whole life cycle of the projects from requirement gathering, preparing requirements documents, negotiating with vendors, processing commercial contracts, monitoring progress and milestones and approving payments.
• Support and Training: Support end users during testing, deployment and go-live stage both on-premise and remote during and outside of normal operating business hours and coordinate with vendors to resolve outstanding issues. Develop and deliver training programs to ensure end-users are proficient with new technologies and system changes.
• Strategic Planning: Contribute to the development of the organization's overall IT strategy, identifying opportunities to leverage new technologies to enhance patient care and operational efficiency through integrating certain data sets.

• Education: Bachelor's degree in Information Technology, Computer Science, Health Informatics, or a related field.
• Experience: 5+ years of experience in IT management, with a minimum of 3 years focusing on IT systems integration. Familiarity with Healthcare IT Systems is preferred.
• Technical Skills:
  • Strong hands-on experience with APIs and working knowledge of healthcare information systems (e.g., EHR, EMR).
  • Proficiency in data standards, integration protocols and formats (e.g., HL7, FHIR, DICOM, REST API, XML, JSON).
  • Experience with project management methodologies (e.g., Agile, Waterfall).
• Leadership and Soft Skills:
  • Excellent leadership, communication, and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Demonstrated ability to manage multiple projects and priorities in a fast-paced healthcare environment.
  • Detail-oriented with a focus on accuracy and compliance.