IT Service Management Architect

AYA Bank

ကျောက်တံတား | ရန်ကုန်တိုင်း

ရန်ကုန်တိုင်း

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IT Service Management Architect

IT Service Management Architect

AYA Bank

ရန်ကုန်တိုင်း

IT Service Management Architect

AYA Bank

Myanmar - ရန်ကုန်တိုင်း

ကျောက်တံတား | ရန်ကုန်တိုင်း

27 Apr 2023

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

IT Hardware, Software

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

An Excellent Opportunity for ...

Participate IT transforming by delivering best practices supporting Service Management and overall IT Operations Service Delivery.
Involving Service Desk, Incident, Problem, Change, Service Request, and other IT Service Management processes (IT best practices) by implementation agile ITIL v4.
Responsible for the ITSM Service Desk and Service Delivery function ensuring that ITLv4 Service Management model is implemented and continually improved.
Control, and support Service Delivery; ensuring systems and procedures are in place and followed.
Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.
Provide direction and goal setting on IT Service management strategy and operations.
Provide tactical and strategic recommendations based on ITSM key performance measures.
Coordination within the IT Service Management team and cross-functionally to meet IT SM goal and objectives with ITMS best practices.
Mentor service and process managers on ITSM concepts.
Other related duties as assigned by Immediate Supervisor

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

Bachelor’s degree in computer science or related field
Any equivalent combination of experience, training, and education
Minimum of ten years demonstrated experience in ITSM and Information Technology
Expert knowledge of ITIL framework and have managed transformation and ongoing operations of Service Management processes
IT Service Management (ITIL v4)
Planning and implementation
IT Network Management and IT Operations Management
Knowledge of coaching and leadership
Excellent organizational and leadership skills