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ITSM Analyst

Yoma Bank
| ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
28 Jun 2019
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
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ITSM Analyst

Yoma Bank
ရန်ကုန်တိုင်း

ITSM Analyst

Yoma Bank
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
| ရန်ကုန်တိုင်း
28 Jun 2019
Verified
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

IT Hardware, Software

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Fantastic Opportunity for ...

RESPONSIBILITIES
• Responsible for the complete process adherence and handling of incidents, problems and change requests according to SLAs
• Reviews incidents, changes, problem tickets to ensure proper process is followed
• Liaison with all necessary parties to coordinate Change process operations and maintain relationships
• Follow-up with Operation Team who conducts the Root Cause Analysis/Post Implementation Review sessions for high visibility incidents and unsuccessful changes
• Familiarity with service management tools for workflow design and requirements
• Maintain and develop technical documentation and standard operational procedures
• Ensures that necessary reports (e.g. Major Incident Report, RCA Report, Post Implementation Review, etc.) are shared with Services
• Automate daily operational tasks to improve efficiency using tools or scripts
• Possess excellent verbal and written communication skills

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

Knowledge & Skills
Essential
• Experience with data analysis
• Strong writing skills including the ability to author process flows and requirements specifications
Desirable
• Knowledge in Full SDLC
• Knowledge in IT Security and Network
• Experience with Scrum practices
• Experience designing and developing dashboards

Education & Special Training
Essential
• Bachelor's or higher Degree in Engineering or Computing
• ITIL Certified

Experience
Essential
• Minimum 3 years of IT lifecycle support and services experience
Desirable
• Experience with ITSM platform migration
• Experience with a CMDB.
• Experience in the Banking is a plus.

Languages
• Myanmar
• English

What We Can Offer

အက်ိဳးအျမတ္

- Annual Performance Bonus
- OT Payment
- Ferry Provided

ထူးျခားခ်က္မ်ား

  • An awesome company
  • Join a winning team
  • You can make a difference

အခြင့္အလမ္းမ်ား

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
သက္တမ္းကုန္သြားပါျပီ
OR
More jobs from this employer

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

IT Hardware, Software

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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