Roles & Responsibilities

1. Governance

• Support the head and deputy head of FRM team to represent the fraud risk management team and the bank to internal/external authorities with respect to consolidation of information, preparing reports/submissions etc.
• Plan and setup fraud committee meetings and quarterly reporting notes for the meetings.
• Support and oversee satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the Bank.

2. FRM Process

• Prepare, review and report monthly MIS including fraud complaints received, resolved and closed by the team, fraud alerts monitored and confirmed fraud cases to Head of FMU.

• Perform team meetings and define and support the sub investigation teams in planning the investigations and defining scope of work and necessary timelines
• Monitor alerts generated and customer’s onboarded for new products/services launched by the bank for a period of 3 – 6 months post launch.
• Liaise with various business teams such as internal audit, HR, whistleblowing mechanism team etc for information sharing.
• Support the L&D team to create customer & employee fraud awareness campaign within the bank.
• Review the job rotation and mandatory leave defaulting cases within the bank and provide guidance to HR team for action to be taken.
• Review periodic MIS of employees with default in fraud training and guide HR team towards necessary disciplinary action to be taken on such employees.
• Periodically review the password sharing incidents reported by the IT team and overview the investigation of these incidents.
• Develop and amend fraud scenarios to be processed through Crayon analytics team for fraud data analytics activities.
• Review and discuss the output of scenarios and allocation of identified red flags within the investigation and monitoring team.
• Support process improvement initiatives within the Fraud Management Team.
• Monitor and oversee on periodic basis, cases under investigation and status of cases long pending closure.
• Oversee and support zonal teams to perform branch visit and mystery shopping activities.
• Oversee the maintenance and updating of centralised fraud registry of all the reported and potential fraud incidents within the bank.
• Periodically review the fraud alerts monitored and upgrade/modify the underlying rules based on recent fraud trends and alerts known from local and international markets.
• Coordinate with the IT team to ensure timely amendment of fraud monitoring rules and system configuration based on the feedback received from the monitoring team.

3. People and Talent

• Ensure adequate staffing and resourcing is done across various sub teams and shift management within the FRM unit.

• Monitor learning and skill enhancement plans for each team member on periodic basis and support the teams to achieve the learning and development goals through internal/external trainings.
• Setup periodic knowledge sharing/discussion sessions within the FRM team and also across the bank for sharing fraud related trends, methods, industry/technology/regulation updates.
• Perform fraud awareness trainings for various business teams based on past fraud trends noted.
• within the bank and develop content around ready reference for the employees.

Work Experience

• 5 - 7 years of banking experience (industry/consulting) with segment focus on Anti-fraud function, legal & compliance.

Skill Sets

• Critical thinking,
• Integrity and Reliability
• Planning & Execution making,
• Communication Proficiency,
• Networking & Collaboration