Job Purpose:

The Manager – Delivery Management is responsible for leading the execution of IT projects and programs, ensuring alignment with business objectives, timelines, and delivery frameworks. The role involves end-to-end project planning, stakeholder coordination, vendor management, and progress monitoring to ensure successful delivery. By translating business requirements into actionable plans and driving execution, the manager plays a key role in achieving operational readiness and project success.

Key Accountabilities

• Project Delivery Execution: Drive the execution of assigned IT projects and programs in alignment with established delivery frameworks, ensuring timely and quality delivery as per defined scope.
• Project Planning and Coordination: Prepare detailed project plans, schedules, and resource plans. Coordinate with internal and external stakeholders to manage dependencies, risks, and issues.
• Business Requirements Handling: Collaborate with business stakeholders to gather, analyze, and document requirements, ensuring clarity and alignment between business needs and solution design.
• Stakeholder Communication: Maintain proactive and transparent communication with project stakeholders, ensuring consistent updates on progress, risks, and issue resolutions.
• Vendor Management: Coordinate with vendors and delivery partners to ensure deliveries are met in accordance with agreed terms, escalating issues where necessary.
• Quality and Testing Support: Support test planning, scenario preparation, and UAT execution to confirm delivered solutions meet business expectations.
• Budget Monitoring: Track project-related costs and ensure adherence to approved budgets, highlighting variances for corrective action.
• Documentation and Compliance: Maintain accurate project documentation and ensure compliance with internal delivery processes and governance standards.
• Operational Handover: Ensure smooth transition of completed projects to operations, including training, documentation handover, and post-implementation support.
• Support Team Development: Provide coaching and support to junior team members, promoting knowledge sharing and continuous improvement within the team.

Education:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field.
• A postgraduate degree (MBA, PGDM) or relevant certification in Project Management (e.g., PMP, Prince2 Foundation, Agile/Scrum) is a plus.

Professional Experience

• 6 to 9 years of relevant experience in IT project delivery, including 2+ years in a coordination or lead role.
• Experience working with cross-functional teams and external vendors.
• 4+ years of relevant experience in Telecommunication domain.

Core Skills
1) Project Management

• Strong project planning, execution, and monitoring skills.
• Ability to lead tasks, schedules, and follow-ups independently.
• Experience in managing ongoing development and releases of applications.

2) Business Analysis Support :Good in business analysis and requirement documentation skills.

3) Communication & Collaboration

• Strong interpersonal and written communication skills.
• Ability to engage with cross-functional teams, vendors, and stakeholders effectively.
• Effective stakeholder communication and reporting.

4) Risk and issue management

• Proactive in identifying associated risks and issues.
• Identifying mitigation actions and making plan. 

5) Problem-Solving & Analytical Thinking: Ability to analyze issues, document observations, and propose preliminary resolutions.

6) Documentation & Reporting: Proficient in preparing status reports, project trackers, and meeting minutes.
7) Tool Proficiency

• Proficiency in MS Office tools (Excel, PowerPoint, Word) and project management tools (MS Project, JIRA, Trello, or equivalent).
• Experience to workflow, collaboration, or ticketing tools is an added advantage.

8) Process Orientation

• Strong understanding of SDLC and Agile/Waterfall methodologies.
• Good in project governance, compliance, and quality assurance practices.

Key Skillsets (3 - 5 skillsets)

• Technical skill
• Project Management & Delivery Execution
• Stakeholder & Vendor Management

Behavioral Competencies

• Detail-oriented with a structured and disciplined approach.
• Strong sense of accountability and task ownership.
• Collaborative mindset and ability to work across teams.
• Efficient and active learner and grow within the delivery management function.