The role is responsible for overall call centre operation administrative tasks by office wise (Yangon and Mandalay). Design customer’s centric base to improve customers experience for quality service standard.   
Job Description  

• Organizing and managing schedules and calendars for staff, managers, and senior-level officers.
• Receiving and processing communication channels, including email, phone, and physical mail.  
• Assisting human resources department with payroll and personnel databases.  
• Conferring with accounting department to help make payments, process incoming invoices and verify receipts.
• Ensure functionality of necessary office equipment, and requisitioning new equipment and supplies as needed.  
• Creating reports and memos for managers and senior-level officers as needed.  
• Offer assistance in organizing events, including ordering materials and requisitioning meeting spaces.  
• Attend meetings and record notes and messages for managers and senior-level officers.  
• Transportation arrangement for work shifts.
• Overall attendance reporting with approval.(Publishing monthly report.)  
• Manage and supervise DPS staff.  
• Highlight chronic issues on time.  
• Regular maintenance of office equipment and fixing problems before noticed by all.  
• Utilization of office car usage with approval. 
• Regular Admin Audit.(Process documentation)
•  Saving power supply.  

Job Requirements

• Knowledge of customer service principles and practices.  
• Some experience in a call center or customer service environment preferred.
• Up one experience in related field.  
• Any Graduate.    
• Proficient in relevant computer applications.  
• Good data entry and typing skills. (both English & Myanmar)