Job Title: Program Manager

The Program Manager will be responsible for the successful implementation, coordination, and administration of the new Program at the school. This includes academic planning, stakeholder communication, student support, record keeping, liaison with affiliated partners, and integration of the program into the broader school ecosystem. The role also includes general office administration and marketing duties to ensure smooth operations of the academic department.

Key Responsibilities:

1. Program Management & Delivery

• Coordinate the day-to-day operations of the New Program.
• Ensure the program is delivered according to quality standards, curriculum structure, and assessment requirements.
• Organise academic schedules, timetables, and classroom assignments modules.
• Support and liaise with lecturers/instructors delivering the program.
• Oversee student registration, attendance tracking, and academic progress monitoring.
• Ensure timely procurement and distribution of course materials, textbooks, and resources.
• Monitor and report on student performance and engagement to senior leadership.

2. Liaison and Compliance

• Act as the primary point of contact with affiliated partner, ensuring compliance with program standards and updates.
• Prepare and submit required reports, records, and academic documentation to the department concerned.
• Facilitate approval inspections, quality audits, and accreditation reviews.
• Ensure adherence to center’s academic integrity policies and student assessment guidelines.

3. Student & Parent Engagement

• Serve as a key liaison for students and their families.
• Coordinate student orientation, academic advising, and progress consultations.
• Address student concerns, provide guidance, and facilitate resolution of academic issues.
• Support pathways counseling for students progressing to international universities.

4. Office Administration

• Perform general office administrative tasks related to the program, including maintaining student files, updating records, and managing documentation.
• Schedule meetings, take minutes, and follow up on action items.
• Assist in budget planning and resource allocation for the program.
• Support wider school administration when necessary, ensuring smooth interdepartmental coordination.

5. Communication & Reporting

• Prepare internal reports on program performance and submit updates to school leadership.
• Draft newsletters, announcements, and communication materials related to the Program.
• Maintain accurate digital and physical records aligned with data protection and privacy standards.
• Support in marketing and promotional activities.

Qualifications:

• Bachelor's degree (Business Administration, or related field preferred).
• Postgraduate qualification is an advantage.
• Familiarity with international programs or UK programs is desirable.

Experience:

• Minimum 2–3 years of experience in academic coordination, educational administration, or program management and/or marketing.
• Experience working in a higher education institution preferred.
• Familiarity with the international education frameworks is highly advantageous.

Skills & Competencies:

• Strong organisational and time-management skills.
• Excellent written and verbal communication in English. (Equivalent IELTS 6.0 or 6.5)
• Strong interpersonal and cultural sensitivity skills.
• Proficiency in Microsoft Office 365 Suite and education management systems.
• Ability to multitask, meet deadlines, and work independently.
• Meticulous attention to detail in reporting and documentation.

Attributes:

• Student-centered mindset with a commitment to educational excellence.
• Proactive, self-motivated, and solution-oriented.
• Collaborative and flexible team player.
• Respectful and diplomatic in handling sensitive academic issues.
• Willingness to contribute outside work hours when needed to take the meet the goals.

Key Performance Indicators (KPIs):

• On-time and compliant delivery of program’s curriculum and assessments.
• Positive student and parent feedback.
• Accurate and timely reporting to partners and school leadership.
• Efficient administrative operations with minimal errors or delays.
• Program growth and student retention rates.