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Service Desk Engineer (IT Support)

KBZ Bank
စမ်းချောင်း | ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
29 May 2023
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Service Desk Engineer (IT Support)

KBZ Bank
ရန်ကုန်တိုင်း

Service Desk Engineer (IT Support)

KBZ Bank
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
စမ်းချောင်း | ရန်ကုန်တိုင်း
29 May 2023
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.

လုပ္သက္အဆင့္

Entry Level

အလုပ္အမ်ိဳးအစား

IT Hardware, Software

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

An Excellent Opportunity for ...

To perform a primary and single point of contact between users and related owner teams in an IT organization. 1st line IT support across all areas of the business units.

  • Act as a single point of contact (SPOC) for IT Support and communicate with backend teams.
  • Use a tracking solution for all incoming service request
  • Automated ticket tracking, routing and email notifications
  • Basic Incident Management and Problem Management
  • Offers some limited integrations with other IT Service Management Processes
  • Some areas/applications supported by specialty groups outside of the help desk
  • Provide level 1, 2 support and pass incident ownership if escalation is needed
  • Problem resolution and escalation procedures
  • Managing the Knowledge Base
  • Adhering to Service Level Agreements (SLAs)

Open To

New graduates
Male/Female

လိုအပ္ေသာအရည္အခ်င္း

Fresh graduate also welcome

  • IT Related Degree
  • Fluency in English
  • Experience in a Bank Service Desk environment
  • Professional and polite telephone manner.
  • Customer focused with the ability to communicate at all levels.
  • Self-motivated with the ability to work under pressure
  • Knowledge of Core Banking Process

What We Can Offer

အက်ိဳးအျမတ္

International Standard

ထူးျခားခ်က္မ်ား

International Standard

အခြင့္အလမ္းမ်ား

International Standard
သက္တမ္းကုန္သြားပါျပီ
OR
More jobs from this employer

လုပ္သက္အဆင့္

Entry Level

အလုပ္အမ်ိဳးအစား

IT Hardware, Software

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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