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Technical Support Group Lead (TSG)

Venari Consulting Services (VCS)
| ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
09 Mar 2018
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Technical Support Group Lead (TSG)

Venari Consulting Services (VCS)
ရန်ကုန်တိုင်း

Technical Support Group Lead (TSG)

Venari Consulting Services (VCS)
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
| ရန်ကုန်တိုင်း
09 Mar 2018
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

အလုပ်အကိုင်ခေါ်ယူမှုအကျိုးဆောင်လုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Big Opportunity for ...

General Functions:

• Supervise and Manage TSG team of MS partner with proper coordination and follow up with internal ACS team like Business/Call center/Technical team.

Specific Duties:

• Organizational Leadership, Management, Development & Employee Motivation
• Supports business requirement by enabling TSG function handling.
• Responsible for carrying out TSG responsibilities in accordance with company's policies and procedures.
• Responsible for LTE network Service Delivery/Customer complaint handling with agreed SLAs.
• Responsible for TSG/CC Reporting.
• Ensures proper handshake and frequent training to call center team for CC filtering.
• Ensures TSG processes and procedures are designed, implemented, tested & enforced, regularly reviewed and updated
• Prime liaison contact for escalated Customer complaints and management of MS partner.

The deliverables expected are:

• TSG Management
• Performance Management of TSG group
• Closure of customer complaint within defined SLA.
• Month on Month improvement in CPU (COMPLAINT PER USER).
• Outage information exchange with call center to achieve customer satisfaction.
• Customer Technical Support (CTS) management (interface to Customer Care)
• Optimisation Management Support

Open To

Repatriate
Male/Female

လိုအပ္ေသာအရည္အခ်င္း

• Degree/Diploma: B.Sc. Electronic Engineering
• Minimum 1 years LTE radio experience.
• Minimum 2 Years Mobile Telecommunications management experience including network performance and customer complaint handling.
• Minimum 1 year of call center working will be an advantage.

Required Competencies: :

1. Mobile Network understanding
2. TSG Delivery Functions Modeling
3. Internal Stakeholder Management
4. TSG handling and Management
5. Leadership
6. Communication
7. Vendor Management

What We Can Offer

အက်ိဳးအျမတ္

* Bonus
* Transportation

ထူးျခားခ်က္မ်ား

* Make a difference

အခြင့္အလမ္းမ်ား

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
သက္တမ္းကုန္သြားပါျပီ
OR
More jobs from this employer

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

အလုပ်အကိုင်ခေါ်ယူမှုအကျိုးဆောင်လုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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