Technical/Functional
1. Working knowledge of Oracle, mySQL, Java, Linux, Tomcat, Linux and Solaris.
2. Initial trouble shooting skills for OS/applications/Interfaces /DBs
3. Vendor & 3rd party co-ordination skills ,Monitoring & Reporting
4. Carry out routine activities & checklists
5. Working knowledge of Mobile Money/e-Wallet/Prepaid recharge solutions. Any support experience on these applications will be preferred.
6. Taking ownership of customer issues until resolved, escalated or resolved
7. Exposure in ITIL based processes on Fault Management, Change Management / Configuration Management, Problem management and Performance management.
8. Systems Administration/System Engineer certification in Unix/Linux.
9. Monitor service through tools. Available 24X7 for support.

Roles and Responsibilities
 Provide L1 Support.
 Monitor the implementation & operation of defined controls and recommendations on an ongoing basis via client Team.
 Support all Project & Operations as Level 1 support.
 Understand operator's working guidelines, technology, framework etc.
 Make policy changes as per guidelines are given by Client.
 Patch updating and signature pattern updating required for firewall / IDS.
 Application of Security patches for OS / DB and other Applications Rigorous.
 Change Management with respect changes to App.
 Provide Tech Support using FAQs/MOPs and assign problems to backend support team if higher level support is required.
 Interact with customers for front-ending all Support related issues.
 Raise Ticket to third party vendor for Hardware support.
 Ensure the closer of cases with in defined Support SLAs.
 Provide Tech Support using FAQs/MOPs and assign problems to the backend support team if higher level support is required.

Skills:
Functional:
 Experience in L1 Support in Telco/VAS space.
 Basic understanding SMSC, USSD & other telecom and Networking, VAS domain, SS7 and telecom concepts.
 Working knowledge of Oracle, mySQL, Java, Linux, Tomcat, Linux and Solaris.
 Initial trouble shooting skills for OS/applications/Interfaces /DBs
 Vendor & 3rd party co-ordination skills ,Monitoring & Reporting
 Exposure in ITIL based processes on Fault Management, Change Management / Configuration Management, Problem management and Performance management.
 Systems Administration/System Engineer certification in Unix/Linux would be a preferred

Behavioral
1. Good team player
2. Ability to complete tasks within agreed budget, timeframe and quality requirements
3. Ability to produce and monitor effective plans and take responsibility for achieving them – by co-coordinating resources, expediting progress and escalating problem issues
4. Strong written/verbal communication skills
5. Positive and flexible attitude

General abilities
1. Excellent working familiarity with NMS tools , Ticketing tools and MS Excel
2. A Self Starter – must be productive with minimal direction
3. Ability to work in a fast-paced, technical, cross-functional environment
4. Good presentation and communication skills.