Training & Development Manager - Contact Centre

KBZ Bank

| ရန်ကုန်တိုင်း

ရန်ကုန်တိုင်း

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Training & Development Manager - Contact Centre

KBZ Bank, | ရန်ကုန်တိုင်း

Training & Development Manager - Contact Centre

KBZ Bank

ရန်ကုန်တိုင်း

Training & Development Manager - Contact Centre

KBZ Bank

Myanmar - ရန်ကုန်တိုင်း

| ရန်ကုန်တိုင်း

04 May 2018

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

HR, Training and Recruitment

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

An Excellent Opportunity for ...

• Identify and assess current and future training needs specifically for contact center through job analysis, performance and scope of work
• Draw an overall or individualized training and development plan that addresses contact center needs and enhances customer experience
• Deploy a wide variety of training methods, latest tools and techniques to maximize the effectiveness of training for contact center
• Conduct effective induction and training to new and existing contact center staffs
• Monitor and evaluate contact center training program’s effectiveness, success and ROI and report to management periodically
• Manage training budget to achieve optimal results
• Resolve any specific problems and tailor training programs as necessary
• Conduct Train the Trainer sessions for effective training programs in decentralized customer service model
• Maintain a keen understanding of training trends, developments and best practices
• Collaborate with Quality Team on overall improvement and of performance, bucket wise performance monitoring and refresher training

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

• Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies / Administration / Management, Finance / Accountancy /Banking
or equilavent
• At least 8 year(s) of working experience in training and development in call center is required for this position.
• Alternatively, experience in developing customer service related training program would be considered.
• Ability to command both spoken and written in Myanmar and English.
• Excellent business acumen, leadership and communication skills.
• Strong knowledge in Microsoft Office and Customer Service related applications.

What We Can Offer

အက်ိဳးအျမတ္

Rewards for over performance

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