To deliver good customer service to customers. To ensure customers understand AYA Bank's product and services in details. To complete KYC's information (Know Your Customer). To assist customers for their cash withdrawal and deposit according to the banking operating procedures. To help Branch Manager for the daily closing process. To function the branch administrative and necessary HR processes. To comply with banking policy, operation and procedures as instructed by Head office or Central bank of Myanmar.
Key Areas of Accountability: Daily FIU report (Inflow/Outflow) Weekly Report (TTR CBM) Daily Border Trade Weekly Report (Border Trade)-Every Thu/Wed of the week Monthly Report - Other need To Managing the team of Admin & Accounts Section Maintaining accurate and organized records, files, and documents for easy retrieval. Monitoring and recording expenses, processing invoices, and ensuring financial accuracy. Gathering relevant transaction data and information from respective sections for compliance activities as required by regulation Sharing compliance reports with HOD and internal teams. Preparing and submitting required compliance reports to regulatory authorities, demonstrating adherence to legal and industry regulations. Ensuring that compliance reports are well-documented, organized, and kept for future reference and audit purposes. Assisting Unit Head in preparation of necessary documentation for both external and internal audits and addressing audit findings. Ensuring everyone in the department is informed about compliance requirements and any changes in regulations, bank’s policy, internal announcement, etc. Any other duties or projects as may be assigned by the Section Head
We are seeking a highly skilled and experienced Project Manager to join our IT PMO team. The Project Manager will be responsible for leading and delivering medium to large-scale IT projects (e.g., Core Banking, Infrastructure, Applications, Cloud), ensuring alignment with organizational strategy and governance. The role requires strong leadership, stakeholder management, and hands-on execution capability. Key Responsibilities Lead end-to-end project management, from initiation to closure, ensuring delivery on time, within scope, and budget. Apply PMO governance framework, including project tiering, reporting, and escalation processes. Develop and maintain detailed project plans, schedules, budgets, and risk registers. Facilitate cross-functional collaboration between Application, Infrastructure, System, Compliance, and Business teams. Act as the central point of communication between stakeholders, sponsors, and PMO. Identify, assess, and mitigate risks and issues proactively. Ensure compliance with internal policies, regulatory requirements, and IT standards. Provide regular status reporting to PMO Head, PSC, and senior leadership. Mentor and guide Assistant PMs and junior staff in project management best practices.
Checking, repairing and new installation the M&E systems in branches, related buildbuildingsother related parties. Solving the problem of emergency breakdown for all branches, HO and related buildings on time. Perform proactive maintenance, reactive maintenance, emergency breakdown, fault finding, replacement, improvement and renovation. Coordination and collaboration with the operation services (MEP system) team member. Reporting the team leader case by case in daily. Survey and estimate the detailed measurement for case running process. Supervise the MEP system and handover with contractor. Survey and inspection the branches, HO, the related building, other related parties and Loan projects.
The Project Coordinator of Strategy Department ensures disciplined governance and documentation across the strategy cadence. Coordinates meetings, tracks actions, and maintains artifacts to enable smooth collaboration between Strategy and Transformation. Project Management Play a major role in overseeing overall bank’s strategic goal as project manger. Develop and maintain detailed project documentation, including charters, status reports, and risk assessments; as necessary. Keep track with action items from respective project leaders and identify challenges during execution stage. Support respective Strategy Office Focal(s) in monitor project progress, ensuring adherence to scope, budget, and timeline. Cross ‑ Functional Coordination As and when necessary, Partner with internal and external stakeholders to align project objectives and expectations. Facilitate regular meetings, ensuring open communication and collaboration among all parties. Present updates and insights to Head of Strategy as inputs for the progress report of Strategic Projects. Track dependencies and escalate delays proactively. Reporting & Admin Support Prepare governance packs and status summaries. Handle logistics for vendor/consultant engagement when needed. Support audits and compliance checks on documentation. Manage the administrative support requirement of the department. Other Assigned Strategy-related activities
The Strategy & Insight Lead builds and operates the insights engine that informs strategic choices. The role synthesizes market, competitor, customer, and regulatory signals into decision‑grade briefs and contributes to annual planning and strategy refresh cycles. Strategy Planning Support & Executive Materials Contribute to annual plan, strategy refresh; coordinate inputs. Build concise CEO/Board materials and memos; curate insights library. Depends on the support receive from external consulting partners, support the strategic diagnosis process as necessary. Strategy Papers & Options Draft strategy papers with quantified economics, risks, and feasibility. Frame trade‑offs and decision paths for leadership. Ensure regulatory and operational realities are integrated. Market & Competitor Intelligence Design and maintain benchmarking for key peers/products/channels. Track macroeconomic and industry trends affecting banking. Produce quarterly intelligence packs with implications for the bank. Governance Cadence & Logistics Manage Strategy Councils and Quarterly Business Review (QBR) calendars, agendas, and invites. Capture minutes, decisions, and actions; follow through until closure. Coordinate workshops/offsites and stakeholder participation. Opportunity & Risk Radar Identify growth themes (segments, products, partnerships) and emerging risks. Maintain a “strategy radar” with prioritized opportunity backlog. Recommend exploratory analyses or pilots based on evidence.
The Service Excellence elevates AYA Bank’s customer experience (CX) by redesigning priority journeys and instituting measurable service standards. Maintain the coordination with branch, contact centre, and digital teams to remove pain points and improve customer satisfaction and adoption. Customer Journey Mapping & Pain‑ Point Removal Conduct end‑to‑end mapping for key journeys (onboarding, lending, payments). Identify demand failure and root causes; prioritize quick wins. Co‑design solutions with BU teams; track impact. Ensure Service improvement and BAU handover. Service Standards & Measurement Define channel‑specific standards (AHT, FCR, wait time, TAT). Implement dashboards; monitor adherence and variances. Run service audits and corrective action cycles. VOC & CX Analytics Set up surveys and feedback loops; analyze CSAT/NPS drivers. Publish CX insights and action plans; measure improvements. Omni ‑ Channel Alignment & Adoption Harmonize branch/contact center/digital experiences. Coordinate training for frontline staff; embed behaviors and scripts
The PMO and Delivery Coordinator Provides delivery discipline across the transformation portfolio. Maintains integrated plans, RAID logs, stage‑gate logistics, and reporting workstreams deliver on time, within scope, and with proper documentation. Project Management Build and maintain project master schedules and dependencies. Track progress against plan; manage baseline changes. Identify challenges during execution stage. Support respective Project Lead & SMEs in monitor project progress, ensuring adherence to scope, budget, and timeline. Cross ‑ Functional Coordination As and when necessary, Partner with internal and external stakeholders to align project objectives and expectations. Facilitate regular meetings, ensuring open communication and collaboration among all parties. Present updates and insights to Head of Transformation as inputs for the progress report of Transformation Projects. Track dependencies and escalate delays proactively. Reporting & Admin Support Prepare governance packs and status summaries. Handle logistics for vendor/consultant engagement when needed. Support audits and compliance checks on documentation. Manage the administrative support requirement of the department. Other Assigned Transformation-related activities
The Operational Transformation Lead re‑engineers major banking operational processes to improve cycle time, accuracy, and scalability. Partners with banking operation unit and branches, credit, IT and Innovation Lab to digitize workflows, strengthen controls, and embed standardized SOPs. Current ‑ State Diagnosis & Future ‑ State Design Identify current process by quantifying pain points and bottlenecks. Design “to‑be” workflows with clear roles, controls, and metrics. Set Turnaround Time (TAT) & Straight Through Processing (STP) targets; define measurement methods. Automation & Workflow Digitization Identify automation workflow opportunities, working together with IT/Innovation Lab. Collect functional requirements, support solution testing. Measure impact and refine based on pilot testing feedbacks and results. Pilot, Scale ‑ up & Handover Plan pilots with clear success criteria; manage rollouts. Coordinate training and readiness; ensure BAU ownership and handover. Document SOPs, controls, and playbooks for sustainability. Benefits Tracking & Compliance Track efficiency and quality metrics; report progress. Ensure compliance and risk controls are embedded.