Relationship Management To advice Royal Banking Clients on various products and services provided by AYA Bank. To build and maintain strong, long-lasting relationships with Royal Banking clients. To response initial business enquiries, sourcing of new Royal Banking customers, following up and meeting with business customers face-to-face. To handle day-to-day transactions of Royal Banking customers To promote AYA’s product & service in marketing events; as necessary. To manage Royal Banking service desk To always ensure Service excellence for Royal Banking Customers. Being as the main point of contact for Royal Banking clients, addressing any inquiries or concerns in a timely manner. Networking and Representation To build a network of business introducers in the local professional and business community To represent the company at industry events, conferences, and networking opportunities. To build relationships with key stakeholders in the industry.
Overall Responsibilities Lead Learning Programs & Learner Engagement Section, oversee all sub teams, including Content Design & Development, Learning Programs Management, Learner Engagement, and Learning Technologies. Ensure the end-to-end planning and execution of high-quality, learner-focused, relevant, and interactive learning solutions to drive performance and achieve business goals. Key Areas of Accountability Develop and deliver learning solutions that meet business needs using needs assessments. Build, manage, and leverage positive, collaborative partnerships among business stakeholders, senior leaders, functional experts, peers and external training providers. Manage all aspects of the program for successful execution including planning, instructional design, program coordination, scheduling, documentation and effectiveness. Using instructional design concepts, manage all the content development processes such as learning content, assessments, and resources with an emphasis on quality, collaboration, learner motivation, and engagement. Collaborate with functional & subject matter experts to determine learning needs and analyze learning gaps to design programs and curriculum. Oversee the development of course materials including slides, participant handouts, exercises/activities, facilitator guides and assessment tools, engaging and relevant bite-sized digital learning materials such as infographics, whiteboard animation and explainer videos. Leveraging project management expertise to ensure timely completion of all development stages and final roll out of complex programs and learning projects; plan, prioritize and organize work to meet development and launch dates. Design and implement learning marketing campaigns that encourage healthy competition while also providing rewards and recognition. Manage Learner Engagement Team to engage learners and clearly communicate L&D solutions so that learners complete the assigned learning goals track Lead projects to automate team processes and provide technical advice and guidance on the integration of learning technologies Establish and implement Learning Management System or Course Delivery Platform which will help people learn more across AYA Bank Develop and implement tools or framework to check effectiveness of the L&D interventions Set, track, and communicate goal progress for team members Other Ad-hoc duties assigned by Head of department.
Key Responsibilities Manage assigned product segments to maximize sales performance and business growth Support and coordinate with Sales teams and management to achieve product targets Assist in developing product strategies in alignment with business objectives Conduct competitor analysis (portfolio and pricing) and provide actionable insights Support the development and execution of product marketing strategies Collaborate with internal teams to drive product awareness and promotional activities Identify and support cross-selling opportunities across product lines
Relationship Management To advice Royal Banking Clients on various products and services provided by AYA Bank. To build and maintain strong, long-lasting relationships with Royal Banking clients. To response initial business enquiries, sourcing of new Royal Banking customers, following up and meeting with business customers face-to-face. To handle day-to-day transactions of Royal Banking customers To promote AYA’s product & service in marketing events; as necessary. To manage Royal Banking service desk To always ensure Service excellence for Royal Banking Customers. Being as the main point of contact for Royal Banking clients, addressing any inquiries or concerns in a timely manner. Networking and Representation To build a network of business introducers in the local professional and business community To represent the company at industry events, conferences, and networking opportunities. To build relationships with key stakeholders in the industry.
Perform pre-planning for the audit assigned. Conduct the audit following the audit guidelines. Assist Team Leader, Seniors, and other risk/control functions to ensure that processes, business activities, and internal controls effectively manage risk. Prepare and complete working papers of areas assigned and assist in drafting audit reports. Perform pre-planning for the audit assigned. Ensure the completion of assigned duties and tasks for the bank from beginning to end. Conduct an audit following the audit guidelines. Assist Team Leader, Audit Manager/Section Head, and other risk/control functions to ensure that processes, business activities, and internal controls effectively manage risk. Liaise with the auditee on the information requirement of the audit. Prepare and complete the working paper with proper indexing of supporting documents. Guide and review junior audit members’ work. Assist in drafting the audit report for the review of the Audit Team Leader and Audit Manager/Section Head Perform other related duties as assigned.
Key Responsibilities Conduct risk assessments in coordination with various departments and management. Allocate resources and prepare detailed audit programs. Lead audit teams during planning, fieldwork, reporting, and follow-up. Review working papers, testing results. Ensure timely completion of audits within the approved plan. Present audit findings, root causes, and recommendations to management. Monitor and track the implementation of audit recommendations. Coach and mentor audit staff to enhance performance and professionalism.
Key Areas of Accountability: Review operational risk incidents and support the analysis of root causes and potential impact to the Bank. Maintain and monitor the operational risk incident database and ensure proper documentation of loss events. Collect and analyze operational risk data, including fraud incidents and control failures, and report significant issues to superiors. Support the implementation and monitoring of operational risk controls, policies, and procedures. Coordinate with business units to understand operational processes and identify potential operational risk issues. Assist in conducting operational risk assessments, risk control self-assessments (RCSA), and gap analyses. Prepare periodic operational risk reports and highlight key risk indicators for management review. Perform other duties or projects as assigned by the Risk Manager or Head of Department. Skills and Competencies Requirements: Proficiency skill in Microsoft 365 Office Suites especially Advanced Excel, PowerPoint. Good command of English (both written and spoken) Strong interpersonal and teamwork skills. Ability to maintain confidential information. Strong attention to detail and organizational skills.
Participate in daily Core Banking system health check, and support (on-prim/cloud). Participate in CBS patch release upgrade. Participate in CBS UAT testing and deploying. Performs change management requests, promoting approved items through the application development & UAT environments to production. Working with all relevant users for UAT signoff. Plan schedule for CBS related activities (system patches deployment, DB restore, etc.) Monitors daily EOD processes. Oversee data refresh activities, data restoration activities on UAT/DEV/PROD Liaise with CBS users, and vendors for CBS related issues. Communicate and alias with internal IT teams for activity planning and run plans for system migration, system maintenance, and new feature deployments. Provide technical support for CBS, resolving issues promptly to minimize downtime. Log, track, and manage incidents and requests using JIRA system. Work with vendors and third-party vendors as needed.
Overall Responsibilities Managing in MEP work construction estimate cost, contract, schedule, site inspection, reviewing building design drawing and reporting. Key Areas of Accountability Preparing the MEP System design Overview of MEP System Layout planning Revise the drawing when it needed to do. Coordinating and administrating MEP-related materials, systems, and shop drawings. Validate design issues related to MEP and suggest alternative solutions. Log and post all MEP changes and as-built information on field drawings. Prepare the scoping review and justification of the MEP change work order. Accountable in bill of quantity vetting for Projects. Have updated in construction and local construction authority’s MEP building code. Assist in the installation, testing & commissioning of MEP work. Direct, monitor, and control the activities of the MEP contractor. Facilitate problem-solving, as may arise, between MEP contractors during construction. Ensure that MEP contractors provide and adhere to relevant documents/records. Ensure that MEP contractors adhere to Project safety regulations. Carry out inspections of the building to identify and resolves issues Prepare fixed asset list and hand over to Admin fixed asset team. Preparing of NBO-Engineering office works.