Lead Learning Operations & Trainer Functions to ensure learning solutions in L&D Roadmap are delivering effectively and efficiently for all AYA Employees as planned timeline. Responsible to execute Training Plans and interventions across AYA Bank by taking lead to L&D Operations, Trainers, and Reporting teams. Conduct training and workshops on Organizational Core Skills, Management, and Leadership Programs. Involve in TNA, Development Dialogues Processes, review and revise curriculum to enable effective interventions and training delivery Take ownership and apply the full benefit of the Learning Management System to enhance L&D operations effectively and efficiently. Understand the Content Development Process such as creating Learning content/ Assessments/ Learning Aids in application of instructional design and adult learning principles Apply multimedia experience, leveraging graphics, audio, and visual design skills to create engaging and relevant learning materials including videos, e-learning modules Maintain and track the approved L&D Budget to execute Training Plans, Learners Engagement Initiatives, and Campaigns. Responsible to work with external program vendors and consultants in building an L&D portfolio for the capacity development of AYA Bank Take and share responsibility with L&D Design & Engagement leads to source and manage Program Service Agreements. Ensure all L&D programs and interventions are implemented by L&D Policy. Develop and apply evaluation and assessment tools to measure training effectiveness Apply expertise in analytics and provide learner insights to implement appropriate learning solutions Assess the impact on the development plans and work with the Program Design team for continuous improvement. Help team members to develop through career paths. Other Ad-hoc duties assigned by Head of department
Job Scope The role focuses on maintaining HR data accuracy, preparing dashboards and reports, supporting employee pulse survey, and enabling data-driven HR decision-making. Key Responsibilities: 1. HRIS Administration & Data Management Maintain and update HRIS employee data with accuracy and confidentiality. Support HR system enhancements, testing, and process improvements. Generate regular HR reports and ensure data integrity across HR platforms. Coordinate with internal stakeholders on HRIS-related requests and troubleshooting. 2. People Analytics & Reporting Prepare and support monthly HR dashboards, OD scorecards, and management reports. Support analysis of workforce trends including headcount, turnover, absenteeism, and manpower movement. Assist in consolidating HR metrics for leadership reporting and business reviews. Provide data support for HR planning and decision-making activities. 3. EPS & Performance Analytics Support Employee Pulse Survey (EPS) reporting and analytics. Coordinate with stakeholders to ensure timely and accurate EPS data submission. Prepare performance trend analysis and basic insight reports. 4. Workforce & Capability Analytics Assist in preparing data for succession planning and talent review discussions. Support surveys, assessments, and OD data collection activities. 5. OD Measurement & Project Support Support preparation of presentation materials and analytics for management discussions. Participate in HR transformation, automation, and continuous improvement projects.
Location: Yangon | Mandalay | Nay Pyi Taw | Ayeyarwady | Mawlamyine Key Responsibilities Consolidate branch cash requirements and prepare divisional cash demand forecasts for notes and coins by denomination. Plan cash collection, redistribution, and deployment across branches, service points, ATMs, and cash centers within the division. Monitor branch cash holdings, vault balances, excess cash positions, shortages, damaged notes, and idle cash trends. Coordinate with Head Office, treasury, and logistics providers on cash replenishment, withdrawals, emergency shipments, inter-branch transfers, and bulk cash movement approvals. Ensure branch compliance with cash holding limits, dual custody, vault controls, CIT procedures, ATM cash planning controls, and currency handling SOPs. Analyze seasonal cash demand drivers such as salary cycles, festivals, agriculture harvest cycles, school periods, and regional business activity. Support branch operations in managing note quality, counterfeit note escalation, surplus remittance planning, and branch cash contingency arrangements. Prepare regular reports on cash utilization, branch cash efficiency, ATM cash-outs, excess cash, and currency operations incidents. Coordinate branch readiness for high-demand periods, emergency events, and business continuity scenarios affecting cash access. Recommend improvements to cash deployment efficiency, branch cash productivity, and service reliability.
Location: Yangon | Mandalay | Nay Pyi Taw | Ayeyarwady | Mawlamyine Key Responsibilities Develop and execute a divisional digital business plan covering acquisition, activation, usage growth, campaign execution, and service quality for digital channels and products. Drive customer onboarding and active usage of AYA Pay, mobile banking, internet banking, debit cards, credit cards, QR payments, merchant solutions, and other bank-led digital propositions. Work with branches and relationship teams to identify digital sales opportunities by customer segment such as payroll, retail, SME, merchants, and affluent customers. Monitor digital KPIs including registrations, activations, active users, transaction volumes, card spend, merchant onboarding, QR usage, and campaign conversion. Coordinate training and capability building for branch staff so they can sell, onboard, and support digital products effectively. Support rollout of new digital products, process changes, campaigns, pricing updates, promotions, and customer communication initiatives within the division. Gather customer and branch feedback on digital channel issues, service gaps, onboarding friction, and feature requests; escalate to Head Office product teams. Track service incidents impacting digital channels and coordinate communication and workaround support to branches and customers. Promote cross-sell and migration from manual or over-the-counter transactions to digital channels where appropriate. Build local partnerships and merchant ecosystems where approved, in coordination with Head Office business and product teams.
Ayeyawady Division
30 Jun 2026
Location: Yangon | Mandalay | Nay Pyi Taw | Ayeyarwady | Mawlamyine Key Responsibilities Review and assess credit proposals submitted by branches and business teams within delegated underwriting authority. Analyze borrower financials, cash flow, repayment capacity, leverage, business model, industry outlook, banking conduct, collateral coverage, and overall risk profile. Ensure completeness and quality of credit applications, appraisal notes, due diligence documents, KYC, financial statements, site visit reports, and collateral documentation prerequisites. Validate compliance with product program parameters, credit policy, prudential limits, sector caps, related-party restrictions, and regulatory requirements. Recommend approval, decline, deferment, risk mitigation, or restructuring conditions based on underwriting findings. Set and document loan covenants, security requirements,disbursement conditions, insurance requirements, and monitoring triggers where applicable. Engage with branches and business teams to clarify proposal weaknesses and improve origination quality without compromising independence of credit judgment. Escalate cases outside delegated limit, policy exceptions, higher-risk exposures, and sensitive accounts to the relevant approving authority or Head Office committee. Monitor underwriting turnaround time, approval quality, early delinquency trends of newly booked accounts, and common portfolio weaknesses from the division. Provide guidance and coaching to branch staff on credit standards, appraisal quality, and documentation expectations.
Location : Yangon | Mandalay | Nay Pyi Taw | Ayeyarwady | Mawlamyine Key Responsibilities Act as the division focal point for risk, compliance, internal control, AML/CFT coordination, fraud awareness, and legal administration matters. Monitor branch compliance with Central Bank of Myanmar requirements, internal policies, KYC/CDD standards, sanctions screening controls, transaction monitoring escalation processes, consumer protection requirements, and operational risk controls. Coordinate dissemination and implementation of regulatory changes, policy updates, and compliance advisories across the division. Review control incidents, operational losses, fraud cases, customer complaints, regulatory breaches, and audit findings; track root cause and corrective action. Conduct divisional compliance reviews, branch visits, thematic checks, and control self-assessment coordination. Maintain registers for incidents, exceptions, policy breaches, litigation cases, suspicious transaction escalations, and regulatory observations. Support legal administration by coordinating with Head Office Legal and branches on legal notices, court cases, police matters, contractual disputes, documentation gaps, and evidentiary record collection. Ensure timely submission of risk and compliance reports to Division Office leadership and Head Office control functions. Promote compliance culture through training, awareness sessions, and guidance to branch and division staff. Escalate material breaches, fraud indicators, sanctions concerns, AML alerts, and high-risk legal matters without delay.
To deliver good customer service to customers. To ensure customers understand AYA Bank's product and services in details. To complete KYC's information (Know Your Customer). To assist customers for their cash withdrawal and deposit according to the banking operating procedures. To help Branch Manager for the daily closing process. To function the branch administrative and necessary HR processes. To comply with banking policy, operation and procedures as instructed by Head office or Central bank of Myanmar.
The Project Coordinator – PMO supports the Project Management Office in coordinating, monitoring, and facilitating projects to ensure alignment with AYA Bank’s strategic direction, PMO framework, and management priorities. The role works closely with Project Managers to support project planning, coordination, tracking, and reporting while ensuring adherence to PMO standards, governance processes, and timelines. Key Responsibilities 1. Project Coordination Assist Project Managers in planning, scheduling, and coordinating project activities. Support the execution of PMO initiatives and projects across departments. Track project progress, milestones, and deliverables to ensure alignment with the PMO roadmap and management direction. Coordinate project meetings, workshops, and follow-up actions with project teams. Maintain action logs and ensure timely follow-up on project tasks and deliverables. 2. Project Monitoring and Reporting Support Project Managers in tracking project timelines, progress, and deliverables. Maintain project status reports, dashboards, and tracking tools. Consolidate project updates from Project Managers and project teams. Prepare periodic project status reports for PMO leadership and management. 3. PMO Governance and Standards Assist Project Managers in preparing and maintaining key project documents such as project charters, project plans, schedules, and status reports. Maintain standard templates and documentation required by the PMO. 4. Communication and Stakeholder Coordination Act as a coordination point to support Project Managers in communicating with relevant stakeholders and business units. Work closely with Project Managers to facilitate coordination across project teams and departments. Assist Project Managers in organizing project meetings, workshops, and follow-up actions. Support the preparation of project updates, reports, and presentation materials for PMO leadership and management. 5. Documentation and Knowledge Management Maintain project records and documentation within the PMO repository. Ensure proper version control and documentation of project materials. Assist in maintaining project templates, guidelines, and best practices. Support the documentation of lessons learned and continuous improvement initiatives within the PM
Job Summary We are seeking a motivated and detail-oriented fresh graduate to join our Human Resources team as an HR Assistant. This role is ideal for candidates who are interested in building a career in HR and gaining hands-on experience in recruitment, employee administration, and HR operations. Key Responsibilities Assist with recruitment activities, including posting job advertisements and scheduling interviews. Maintain and update employee records and HR databases. Support onboarding and orientation activities for new employees. Prepare HR-related documents, letters, and reports. Assist with attendance tracking and leave administration. Respond to employee inquiries regarding HR policies and procedures. Support employee engagement activities and company events. Ensure confidentiality of employee information. Perform other administrative duties as assigned by the HR team.