Management of a team of sales reps from AgencyDaily briefing and weekly meetings Follow-up of individual performances/achievements and coaching Schedule/planning management with previous experience Daily follow-up of the KPIsDaily analysis of the staff performance/KPI and report to the ODM Suggest corresponding business actions and sales activations/events Convey and spread the company commercial strategy/policySet-up and follow-up of sales activations to boost MDY Region performance Ensure merchandising guidelines are applied Ensure the sales speech/standards are mastered and applied Operational managementEnsure processes are understood and applied (finance, logistics…) Event planning and execution for sales campaigns. Manage inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary Customer relationship management and complaint handling. Assists management with hiring processes and new team member training Travel extensively within Mandalay Region and nearby townships due to business need.
Provides product/service information by answering questions; offering assistance. Operation floor checking for support to agents call answering. Checking and arrange manpower for call center service level by time. Monitor low productivity and low score on customer satisfaction. Briefing/coaching to agents for weekly QA score and improves quality results by recommending changes. Monitor and encourage for telemarketing to achieve daily target. Maintain and control for group attendant %. Maintains call center database by entering and verifying information; updating.