Taninthayi Division
လွန်ခဲ့သော 4ရက်
This position will be responsible for the delivery of training in technical and non-technical skills for existing and new insurance product sales and claims processing. To display creativity and ability to utilize and develop the available resources to meet changing needs and goals. To develop the course content and tools to improve the job performance of trainees. Conducting the effective training programs. Designing and developing training curriculum and courses as required. Utilizing and supporting various forms of training approaches including traditional classroom and e-learning. Facilitate training classes and providing necessary support. Provide feedback on training materials for update/revision. Work with internal teams and external stakeholders to ensure consistency of procedures. Performing duties other than those set out above depending on the circumstances as required.
Manages a team and more complex training activities including the development, implementation and evaluation of training plans and programs which meet the business objectives, goals or organizational readiness for distribution department. Manages the development of more complex training materials, procedures, manuals and/or visual aids which meet the training objectives Develops and conducts more complex training needs assessments and determines training requirements for new program development Identifies and prioritizes training needs and requirements in collaboration with business stakeholders and management Manages ongoing assessments of training effectiveness with the key focus on accelerating/enhancing productivity, engagement and quality and develops/recommends more complex training modifications as needed Consults and partners with business stakeholders and/or management to support the successful application of skills learned from training curriculum for on the job effectiveness and recommend appropriate training and/or coaching reinforcement support Manage, conduct and/or participate in training projects for Distribution Department.
This role is responsible for supporting customer service operational excellence through performance reporting, data analysis, service quality monitoring, and process improvement. The position provides insights and coordination support to help management enhance customer experience, operational efficiency, and service delivery across Operations. Prepare, maintain, and improve management reports, dashboards, and performance analyses for customer service operations to support management decisions. Track and analyze key operational metrics, service performance, and quality indicators to highlight trends, risks, and improvement opportunities. Consolidate and analyze customer inquiries, complaints, feedback, and service request data to provide practical insights for service and operational improvements. Prepare timely reports on customer service activities, operational performance, and project progress for management review and follow-up. Coordinate with internal stakeholders to collect, validate, and interpret data, ensuring accurate and timely reporting. Review service processes, identify gaps, and recommend improvement initiatives to strengthen customer experience, operational efficiency, and service quality. Support process changes, system enhancements, and service improvement projects through data analysis, coordination, and performance tracking. Maintain reporting standards, data accuracy, and reporting timelines to support effective performance monitoring and decision-making. Guide and share knowledge with team members on reporting processes, data analysis, and operational improvement practices. Perform other duties as assigned by management.
This position will be responsible for overseeing end-to-end New Business operations for Individual and Group Business, ensuring operational excellence, compliance, and customer satisfaction. The role serves as a key liaison among Distribution, Underwriting, Finance, Compliance, and other stakeholders, taking ownership of complex cases, process improvements, and operational performance to support business growth and service excellence. Manage end-to-end New Business operations for both Individual and Group Business, ensuring timely and accurate policy issuance. Review and process applications in compliance with company policies, regulatory requirements, and service standards. Coordinate with Distribution, Underwriting, Finance, Compliance, Customer Service, and IT teams to resolve operational matters and pending cases. Oversee Group Business onboarding, member enrollment, policy setup, endorsements, and renewal activities. Handle complex and escalated cases, ensuring timely resolution and a positive customer and distributor experience. Monitor operational KPIs, prepare reports, and identify opportunities to improve efficiency, productivity, and service quality. Support process enhancement, automation, system development, and other business transformation initiatives. Provide operational guidance to team members, act as a subject matter expert, and support management in departmental projects and initiatives. Any other duties as assigned from time to time
To support in generating Life Insurance leads with our Partner organization and be responsible for sales of life insurance products to leads being generated Responsible for needs assessment, presenting and concluding life insurance sales. Actively participate and support partners’ staff to organize events/campaigns relating to life insurance events and activities. Establish and maintain positive relationships with various stakeholders from all levels (partners, prospects, and existing customers/clients). Provide service excellence throughout the customer’s life insurance journey from introduction to claims servicing. Provide data and reports as needed to relevant stakeholders. Promote awareness of life insurance and provide accurate information of insurance products within one’s expanding customer base
The Customer Service Assistant is responsible for proactively contacting existing customers within the company's database to strengthen customer relationships, re-engage inactive customers, and arrange face-to-face or virtual appointments with assigned Financial Advisors and Insurance Agents from the Partnership and Agency channels. The role serves as a key link between customers and the sales force, ensuring customers receive ongoing service support and financial consultation. Make outbound calls to existing and inactive customers to maintain communication and provide basic assistance. Arrange appointments between customers and Financial Advisors or Insurance Agents through face-to-face, telephone, or virtual meetings. Build good relationships with customers by providing friendly and professional support. Understand customers' basic inquiries or needs and refer them to the appropriate Financial Advisor or Insurance Agent. Update customer contact information and other basic records in the company system. Record customer feedback, questions, or requests and share them with the relevant team for follow-up. Make reminder calls to customers before scheduled appointments to confirm their availability. Maintain accurate records of customer calls, appointment status, and daily activities. Support customer engagement and follow-up activities assigned by the supervisor. Perform assigned administrative and office support tasks related to customer service operations. Follow company policies, procedures, and service standards in all customer communications. Carry out other duties assigned by the supervisor.
This position will be responsible for risk assessment and providing prompt and fair claims review while following the policies and guidelines of Daiichi Life Insurance Myanmar (DLMM). Underwriting responsibilities To conduct risk assessments on applications for insurance, as well as establishing the appropriate coverage and premium to be charged, while keeping the company financially sound. To communicate with related stakeholders (including customers, distribution/sales team, hospitals, co-workers, supervisors and other stakeholders as required) via email, phone and other methods. To enquire and follow-up with accredited/contracted hospitals on cases with medical underwriting in conducting the various medical examinations and tests and the interpretation of certain medical reports. To provide information (including data and statistics) regarding the local health care industry, which is needed for product development, to relevant company personnel. To help uphold DLMM’s firm commitment to professional excellence by applying best practices when performing underwriting on our customers, and to give fair risk assessment results. To attend Underwriting and Claims Committee meetings and any other meetings internally or externally, as needed. To give presentations or other training related to underwriting to colleagues (e.g., distribution/sales, officers from other divisions/departments, etc.) To report the status of applications/policies on a weekly or monthly basis, as needed. To perform monthly quality checking or audit of policies that went through Jet Underwriting. To have a mindset of Kaizen - continuous improvement, and willing to sit for exams such as LOMA, ALU, ICA, etc. To perform additional duties as may be assigned from time to time. Claims responsibilities To perform underwriting evaluations for post-issuance changes, such as Travelling Abroad, Reinstatements, and Group Business New Entrants/Renewal cases. To carry out claims assessments for all products sold by DLMM and daily communication/reporting with Third Party Administrator for Health insurance claims. To fully understand the customers’ requirements and align with respective Operations and Distribution teams for Underwriting, Reinstatements and Claims requests. To ensure timely response and satisfactory resolution of matters requiring support of Claims function, particularly from Operations, Distribution/Sales, Hospitals, or other stakeholders. To continually improve customer experience by gathering feedback from partners and customers and gauge their satisfaction level. Strive for ‘Omotenashi’ service standards. To understand the company’s Policy Provisions and products and be able to explain to customers. To perform UAT for new products, functions and system bugs. To conduct AML checks and when the result is positive, report to the manager for further process. To have a mindset of Kaizen - continuous improvement, and willing to sit for exams such as LOMA, ALU, ICA, etc. To perform additional duties as may be assigned from time to time.
Recruit agents, who will sell the Insurance Products for the company. Achieve business targets set by the company, to be achieved through the team of agents. Lead in the sales of company products and services by working with stakeholders to develop sales strategies, generate customer leads, calls on customers to establish influential relationships to achieve sales objectives and KPIs. Facilitate the pursuit of new business leads by using all resources available including personal network, seminars, trade shows, networking, etc. to penetrate and secure new business resulting in expanding the customer base and potential sale. Maintains market awareness on competitor activities, industrial trends, and new concepts. Guide and lead participation of the team of Agents, in all training programs. Have an in-depth knowledge of business products and value proposition. Develop competencies to be able to conduct training sessions as required to agents and presentations at sales events. Responsible to perform the assign duties independently in the area and report to the Line Manager stationed in Yangon Office. Additional duties as assigned.
Develop and maintain robust data pipelines that meet organizational standards for security, scalability, and performance across traditional and cloud platforms. Enhance data integration and consistency by collaborating with cross-functional teams and supporting enterprise-wide data reliability initiatives. Support team members in agile methodologies, continuous delivery practices, and technical upskills to boost delivery speed. Ensure quality and compliance through precise design, code, and test reviews aligned with development standards and platform guardrails. Provide expert-level production support by troubleshooting incidents, performing root cause analysis, and contributing to system stability and resilience. Design, build, test, and deploy consumable data pipelines in alignment with platform guardrails and standards for delivery, risk, and security. Collaborate with teams across DLMM to enhance data consistency and integration. Support the Lead Data Engineer in improving data reliability and availability across the organization. Contribute to the Pod’s delivery velocity by mentoring new team members on agile practices, continuous delivery, and team standards, while supporting upskilling of existing members. Conduct design, code, and test reviews to ensure built-in quality and adherence to development standards. Ensure solutions are secure, reliable, scalable, and meet usability and performance expectations. Provide Level 3 support for production incidents, including troubleshooting and root cause analysis. Actively participate in Scrum ceremonies, reporting on progress, dependencies, impediments, and next steps.