This role is responsible for supervising Territory Support Officers to ensure end-to-end operational support for KBZPay related queries, requests, and complaints from Branches, KBZPay Centers and internal stakeholders.The Supervisor ensures timely resolution and escalation of issues within defined SLA, monitors team performance, drives service quality, coordinates with cross-functional teams, and supports continuous improvement initiatives to enhance customer and operational experience. Supervise and manage Territory Support Officers to ensure smooth day-to-day KBZPay operational support. Oversee handling of KBZPay-related queries, service requests, and complaints from Branches and KBZPay Centers. Monitor ticket queues, complaint trends, and resolution quality. Generate and review daily, weekly, and monthly operational and performance reports for Line Manager. Monitor team KPIs, productivity, and quality standards, and implement corrective actions where required. Coordinate with Branches, KBZPay Centers, and VC/Functions for seamless issue resolution. Identify recurring operational issues, root causes, and recommend process improvements. Support KYC correction requests, portal-related issues, and operational validations as per SOP. Escalate critical operational risks, customer impact issues, and compliance concerns to the reporting manager promptly. Coach, guide, and motivate team members to enhance service quality and operational excellence. Support shift planning, onsite support requirements, OT arrangements, and business continuity needs. Participate in new initiatives, system enhancements, and process changes to improve customer experience. Perform any other duties as assigned by the Line Manager or Function Head.
This role is responsible to support branch and KBZPay centers internal staff to extend support to end customers with their queries, complaints and requests promptly. They will act as internal helpdesk for all KBZPay related ops support, product info, account provisioning and also other requests as per SOP. Frontline team should be able to do seamless customer interactions/resolve their walking customer /agent/merchant issues with the help of TSO. To manage tickets relating with KBZPay complaints from KBZPay Centers and branches’ inquiries and mails. Share weekly VOC report territory wise. Correction for KYC on Portal raised by Branches and KBZPay Centers 7 days Onsite support to KBZPay center. ( Working Days/ Holidays ) Any other duties/tasks which may assigned by Deputy Head of Department and Assistant Function head. Respond to Branches/ KBZPay Centers queries in a timely and accurate way, via phone, email or chat. Identify internal customers’ needs and help them use specific features. Highlight key concerns from different territories on weekly basis to resolve with corrective action. Inform and update to internal customers about new features and functionalities Follow up with internal customers to ensure their technical issues are resolved Gather internal customers feedback and share with product owners.
အဓိကယာဉ်ဝင်/ယာဉ်ထွက်နှင့် VIC အားကူညီပံပိုးပေးရန်။ နံနက်/ညနေ ယာဉ် ဝင်/ထွက်မှု များအား ကြီးကြပ်ဆောင်ရွက်ခြင်း။ ယာဉ်မောင်းအစားထိုး တောင်းခံမှု များအတွက် စီစဉ်ဆောင်ရွက် ပေးခြင်း။ လုပ်ငန်းသုံးယာဉ် (မြို့တွင်း - အထွေထွေ ၊ အချိန်ပိုယာဉ်) တောင်းခံမှုများတွင် VIC အား ကူညီပံ့ပိုးစီမံပေးခြင်း။ စက်သုံးဆီဖြည့်တင်းပေးခြင်း ၊ ယာဉ်များ စက်ပိုင်းဆိုင်ရာ ချို့ယွင်မှုများ တွင် ယာဉ်ပြင်အလုပ်ရုံများသို့ ပို့ဆောင်နိုင်ရေးအတွက် စီမံဆောင်ရွက်ပေးခြင်း၊ ယာဉ်ပြုပြင်မှုမှတ်တမ်းစာရင်းရေးသွင်းခြင်း။ ဘဏ်ပိုင်ယာဉ်များပြုပြင်မှုမှ ပြန်လည်အပ်နှံ ပစ္စည်းအဟောင်းများ စစ်ဆေးလက်ခံခြင်း၊ ဘဏ်လုပ်ငန်းသုံးယာဉ်များ လွဲပြောင်း / လက်ခံ မှုများတွင် စာရွက် / စာတမ်း ဆိုင်ရာများ ကူညီဆောင်ရွက်ပေးခြင်း။ GPS Tracking အားစောင့်ကြည့်၍ ယာဉ်မောင်းများ၏ တာဝန်ထမ်းဆောင် မှုများ စနစ်တကျ ရှိ/မရှိ စစ်ဆေး၍ VIC အား ကူညီထောက်ပံ့ပေးခြင်း။ အစိုးရ ရုံးပိတ်ရက်များတွင် ထုတ်ယူအသုံးပြုသော ယာဉ်များစစ်ဆေး၍ VIC အားတင်ပြခြင်း။ Virus ကာကွယ်ရေးအတွက် ဘဏ်ပိုင်ယာဉ်များတွင် ကာကွယ်ဆေးဖျန်းမှု ကြီးကြပ်စီမံပေးခြင်းနှင့် ယာဉ်ဝင်း၏ ရေ ၊ မီး၊ လုံခြုံရေးဆိုင်ရာ ကိစ္စရပ်များ စစ်ဆေးကြပ်မတ်ခြင်း။
The role holder will be responsible for the smooth execution of daily FX products (Spot, Forward, Swap) with customers and interbank counter parties within allocated with a view to address the asset/liabilities needs and form part of the Treasury Ambassador program while also supporting senior FX sales with projects and other duties. This role holder requires a strong understanding of financial markets, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment. The role holder involves researching and qualifying potential clients, cold-calling, and building relationships with clients to understand their FX needs Supervise in daily FX Sales / Trading with customers and interbank transactions in timely manner. Perform prospects, conduct daily sales calls, develop and maintain relationship with prospective and existing clients for Treasury products and services Actively follow up with counterparts in Branches/ SMEs/ Wholesale Banking units on FX related client requirements Monitor and keep track of FX products and marketing initiative of competitor banks in the market Identify and qualify potential clients, cold-calling, and pitching products and services Maintain a professional service and high profile so as to enhance the reputation of the bank Engage trades consistent with investment strategy, portfolio’s objectives, and compliance constraints and manage liquidity to ensure funding needs are met Check internal reports and Central Bank reports daily Perform multitask under pressure in the give time frame. Carry out any other duties or special project assigned by supervisor or management.
Shan State
လွန်ခဲ့သော 2ရက်
The ATM Operation Support is responsible for daily terminal service and cash replenishment as instruct by team lead. This role focuses on ensuring the ATM is to be online with cash available for customer. Daily ATM Services and Cash replenishment. Collaboration with vendor on ATM hardware service. Communicate with related team to ensure for card retain request matter within bank and MPU. CCTV and EJ Archive Log file backup issue and request by Dispute Team. Monitor for terminal status such as online/offline and cash level. Supporting to supervisor and manager for exceptional service, customer complain and any case for urgent as assign.
Job Purpose: The Customer Care Officer (SA) is responsible for delivering exceptional customer service and support to clients by addressing inquiries, resolving issues, and providing accurate information about company products and services. This role requires a customer-first mindset, excellent communication skills, and the ability to effectively handle complaints or difficult situations. Customer Support: Respond promptly and professionally to customer inquiries via phone. Provide accurate information about products, services, policies, and procedures. Assist customers in troubleshooting and resolving service-related issues. Complaint Resolution: Manage and resolve customer complaints in a timely and professional manner. Escalate complex issues to the appropriate departments when necessary. Follow up with customers to ensure satisfaction after complaint resolution. Account Management: Assist customers with account-related inquiries, such as updating personal details, checking balances, and resetting passwords. Handle requests for account freezing or termination when necessary, ensuring adherence to company policies. Customer Interaction: Maintain a positive, empathetic, and professional attitude towards customers at all times. Communicate clearly, ensuring customers fully understand company policies, products, and procedures. Other Responsibilities: Assist customers for their required services such as KYC updates, Cash-in/out, and payments through KBZPay necessarily. Standby for supporting all KYC update process as per instruction from Center Incharge and 2nd Center Incharge and update the data in Google Sheet correctly. Support to all administrative tasks necessarily. Perform any other tasks assigned by Center In-Charge and 2IC. Handle customer complaints and provide appropriate solutions to customers. Escalate to seniors for further assistance.
This role is responsible for assisting the Supervisor in managing day-to-day Territory Support operations to ensure effective handling of KBZPay-related queries, requests, complaints, and operational processes from Branches, KBZPay Centers, and internal stakeholders. The role supports operational monitoring, team coordination, service quality management, and timely issue resolution within defined SLA and operational standards. Support the Supervisor in overseeing day-to-day Territory Support operational activities. Monitor handling of KBZPay-related queries, requests, complaints, and ticket queues. Ensure timely resolution and close looping of cases within defined SLA. Support monitoring of team productivity, ticket quality, and operational accuracy. Coordinate with Branches, KBZPay Centers, and internal VC/Functions for issue resolution and operational support. Support escalation handling for urgent customer impact issues and operational risks. Assist in reviewing recurring operational issues and recommend process improvements. Support KYC correction requests, portal-related issues, and operational validations according to SOP. Guide and support Junior and Senior team members in daily operational activities. Assist in preparing operational reports, performance tracking, and management updates. Support shift planning, OT arrangements, onsite support, and business continuity activities. Participate in system enhancement, operational improvement initiatives, and process changes. Ensure compliance with operational procedures, internal controls, and risk management requirements. Perform any other duties assigned by the Line Manager.
Ayeyawady Division
လွန်ခဲ့သော 6ရက်
Job Purpose: The Customer Care Officer (SA) is responsible for delivering exceptional customer service and support to clients by addressing inquiries, resolving issues, and providing accurate information about company products and services. This role requires a customer-first mindset, excellent communication skills, and the ability to effectively handle complaints or difficult situations. Customer Support: Respond promptly and professionally to customer inquiries via phone. Provide accurate information about products, services, policies, and procedures. Assist customers in troubleshooting and resolving service-related issues. Complaint Resolution: Manage and resolve customer complaints in a timely and professional manner. Escalate complex issues to the appropriate departments when necessary. Follow up with customers to ensure satisfaction after complaint resolution. Account Management: Assist customers with account-related inquiries, such as updating personal details, checking balances, and resetting passwords. Handle requests for account freezing or termination when necessary, ensuring adherence to company policies. Customer Interaction: Maintain a positive, empathetic, and professional attitude towards customers at all times. Communicate clearly, ensuring customers fully understand company policies, products, and procedures. Other Responsibilities: Assist customers for their required services such as KYC updates, Cash-in/out, and payments through KBZPay necessarily. Standby for supporting all KYC update process as per instruction from Center Incharge and 2nd Center Incharge and update the data in Google Sheet correctly. Support to all administrative tasks necessarily. Perform any other tasks assigned by Center In-Charge and 2IC. Handle customer complaints and provide appropriate solutions to customers. Escalate to seniors for further assistance.
The role is responsible to ensure the quality, accuracy, and compliance of tickets handling by Level 2 ticket handling team escalated via Bank Branches by conducting systematic QA reviews, providing actionable feedback, identifying risks and control gaps, and ensuring adherence to SOPs and regulatory standards and supporting continuous improvement in operational performance. Monitor tickets handled by Level 2 TSO team via Branches and ensure all the steps are followed and handled well. While QA Checking, suggest recommendations about current process or procedure from quality and risk prospective. Provide the finding analysis and insights. Audit report to management on operation process compliance and maintain Quality score. Provide structured and clear feedback to ticket handling officers. Prioritise high, medium low risk operational risk aspects and work on mitigation. Recommend preventive actions and process improvements. Conduct regular internal audit on operational processes from product/process/regulatory prospective. Cross-Department Collaboration & sharing QA Findings to related team. Highlight process failure reasons and plans to eliminate process gaps. Support continuous improvement initiatives for Level 2 Ticket handling quality.