In the engagement manager role, Responsible for the overall client experience with the organization and the products and services it provides. Work closely with clients in identifying, understanding, and meeting their specific needs and pain points. Success in this role will be demonstrated by improved client retention and satisfaction while growing new business opportunities with existing clients. Provide required product training clients and respective users. Ensure after-sale activities to address any gaps left in both pre-sales and sales activities. Provide support to address clients’ issues related to the use of System Portal. Handling inbound calls and explaining the overall process for payroll services. And then, assign it to Salesperson. Communicate monthly and always take care of customers needs and conveniences. On the day of payment, quickly check the files of portal that come from customers and sales managers. Complain handling and solving the urgent issue of Portal. Monthly Update payroll profile and analysis for payroll trend. Monthly dropped list follow-up and engagement for existing clients. Prepare monthly report for details of dropped customers and existing customers. Additional Task Internal Payroll product training for new Sales Team members. Planning monthly tasks for Engagement workflow. Supporting Management Report. Managing my team member what they need, their tasks, and training. Arrange a knowledge-sharing section for Sales & Engagement team related to the Payroll Process. Prepare Monthly reports MD Report, Dropped Report, New Client Data Report, Engagement Team Report, New Sales Achievement Report.
Bago Division
လွန်ခဲ့သော 1ရက်
The Center Incharge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth functioning and achieving performance targets. This includes managing the staff, providing excellent customer service, maintaining operational efficiency, and adhering to company policies and procedures. This position leads and performs to drive and achieve the targets for all products and services in centre by following properly fully compliance of SOP, Fraud Management and Quality Assurance. Operational Management Oversee and manage the daily operations of the mobile center, ensuring efficiency in all processes. Ensure that all company policies and procedures are followed. Maintain high standards of cleanliness and organization within the center. Customer Service Provide excellent customer service by addressing customer inquiries, resolving issues, and handling complaints promptly and professionally. Train and coach staff to offer top-tier service to customers. Monitor and improve customer satisfaction levels through proactive engagement. Staff Supervision & Development Supervise and manage the performance of all mobile center staff. Schedule shifts and assign tasks, ensuring appropriate staffing levels at all times. Conduct training sessions for staff to enhance their knowledge, skills, and service quality.Perform regular performance reviews and provide feedback for improvement. Inventory & Stock Management Ensure adequate stock levels of products and services offered at the mobile center. Coordinate with suppliers and the inventory team to maintain the timely availability of products. Perform regular stock checks and audits, ensuring proper documentation and control. Sales & Revenue Management Monitor sales performance and identify areas for improvement. Work with marketing and sales teams to implement strategies to increase sales and meet revenue targets. Handle cash management, including daily sales reconciliation and deposits. Reporting & Analytics Prepare and submit regular reports on operational performance, sales, and customer feedback to the management team. Analyze data to identify trends, areas for improvement, and opportunities for growth. Other Responsibilities: Center In-charge is not permitted to take two consecutive days off within a week. Manage the center’s budget, ensuring expenses are within the allocated limits. Ensure that billing, payments, and financial transactions are conducted accurately and in a timely manner. Establish and maintain business relationship with branch managers, super agents and retail agents for cash allocations and cash-out services. Collaborate with the KBPay Center Business Unit to implement the Customer Loyalty Program by compiling a list of the customers who receive the most service at the center and Special Service / Corporate Service (more to be discussed). Collaborate with the Business Development Team to carry out Communication and Corporate Function processes to improve the image of the center and to carry out further activities. Share knowledge and best practices within the team to develop new employees and ensure continuous improvement; Consultations and negotiations must be carried out together. Plan and prepare duty rosters for staff members in center on 25th of every month for following month. For urgent and emergency matters, communication must be done through phone conversation and report back to regional manager details later in email.
Shan State
လွန်ခဲ့သော 1ရက်
The Center Incharge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth functioning and achieving performance targets. This includes managing the staff, providing excellent customer service, maintaining operational efficiency, and adhering to company policies and procedures. This position leads and performs to drive and achieve the targets for all products and services in centre by following properly fully compliance of SOP, Fraud Management and Quality Assurance. Operational Management Oversee and manage the daily operations of the mobile center, ensuring efficiency in all processes. Ensure that all company policies and procedures are followed. Maintain high standards of cleanliness and organization within the center. Customer Service Provide excellent customer service by addressing customer inquiries, resolving issues, and handling complaints promptly and professionally. Train and coach staff to offer top-tier service to customers. Monitor and improve customer satisfaction levels through proactive engagement. Staff Supervision & Development Supervise and manage the performance of all mobile center staff. Schedule shifts and assign tasks, ensuring appropriate staffing levels at all times. Conduct training sessions for staff to enhance their knowledge, skills, and service quality.Perform regular performance reviews and provide feedback for improvement. Inventory & Stock Management Ensure adequate stock levels of products and services offered at the mobile center. Coordinate with suppliers and the inventory team to maintain the timely availability of products. Perform regular stock checks and audits, ensuring proper documentation and control. Sales & Revenue Management Monitor sales performance and identify areas for improvement. Work with marketing and sales teams to implement strategies to increase sales and meet revenue targets. Handle cash management, including daily sales reconciliation and deposits. Reporting & Analytics Prepare and submit regular reports on operational performance, sales, and customer feedback to the management team. Analyze data to identify trends, areas for improvement, and opportunities for growth. Other Responsibilities: Center In-charge is not permitted to take two consecutive days off within a week. Manage the center’s budget, ensuring expenses are within the allocated limits. Ensure that billing, payments, and financial transactions are conducted accurately and in a timely manner. Establish and maintain business relationship with branch managers, super agents and retail agents for cash allocations and cash-out services. Collaborate with the KBPay Center Business Unit to implement the Customer Loyalty Program by compiling a list of the customers who receive the most service at the center and Special Service / Corporate Service (more to be discussed). Collaborate with the Business Development Team to carry out Communication and Corporate Function processes to improve the image of the center and to carry out further activities. Share knowledge and best practices within the team to develop new employees and ensure continuous improvement; Consultations and negotiations must be carried out together. Plan and prepare duty rosters for staff members in center on 25th of every month for following month. For urgent and emergency matters, communication must be done through phone conversation and report back to regional manager details later in email.
Mon State
လွန်ခဲ့သော 1ရက်
Job Purpose: The 2 nd Center-in-Charge, as well as the Center-in-Charge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth functioning and achieving performance targets. This includes managing the staff, providing excellent customer service, maintaining operational efficiency, and adhering to company policies and procedures. This position leads and performs to drive and achieve the targets for all products and services in centre by following properly fully compliance of SOP, Fraud Management and Quality Assurance. Center Management: Oversee the daily operations of the center, ensuring all activities are carried out efficiently and effectively. Monitor and ensure that service standards are maintained at all times. Maintain a high level of customer satisfaction by addressing customer needs and concerns promptly. Operational Efficiency: Ensure that the center’s resources are utilized efficiently to meet organizational objectives. Monitor and report key performance indicators (KPIs) such as customer flow, service times, and productivity. Identify opportunities for process improvements and implement best practices. Compliance & Reporting: Ensure that the center adheres to all of the policies, regulations, and legal requirements. Maintain accurate records and prepare necessary reports on the center’s performance. Ensure the timely submission of all operational reports and updates to Operation Management. Customer Relations: Handle customer inquiries and resolve any issues or complaints in a professional and timely manner. Foster a customer-centric environment within the center. Conduct regular feedback sessions with customers to improve service delivery. Financial Management: Manage the center’s budget, ensuring expenses are within the allocated limits. Ensure that billing, payments, and financial transactions are conducted accurately and in a timely manner. Other Responsibilities: Establish business relationship with branch managers, super agents and retail agents for cash allocations and cash-out services. Share knowledge and best practices within the team to develop new employees and ensure continuous improvement; Consultations and negotiations must be carried out together. Monitor and handle fixed assets at the center and prepare the damage facility reports. Conduct check, recheck and counter checks on all KYC update forms signed by 2IC. Lead and take responsibilities to drive centers’ performance on all products and services.
The role is responsible to lead overall Data analytics team & management reporting for Customer service and Service OPs of the KBZPay Operation team.The role is responsible to lead overall Data analytics team & management reporting for Customer service and Service OPs of the KBZPay Operation team. Responsible for providing business analysis identifying key business drivers and root cause analysis which includes scenario-based modelling. Logical & scientific data reading for valuable output to make changes in service, system, product, program etc. Responsible for leading, developing and managing a team which supports KYC reporting budgeting and strategic planning activities. Plan, direct and lead activities, ensuring reporting are aligned with the strategic direction of the business. Identify and assess new KBZPay Operation reporting requirements and supporting technologies. Develop and oversee a schedule for report generation, timely distribution. Collaborate with other groups to establish a coordinated reporting effort Manage the verification of report results, validate report data and manage user acceptance testing Leverage and enhance the reporting capabilities of existing systems. Manage end-user reporting tools and develop additional tools as needed. Ensure hourly performance management and raise alarm for spike in KYC volume or performance miss. Forecast planning for KYC and VOC analysis for other Business Unit/ Functions. Monitor and highlight critical trigger or complaints from live monitoring system.
The Senior Content Development Specialist will play a key role in shaping the content direction and storytelling strategy for KBZPay’s Message Tab (Official Accounts). This role requires a balance of creativity and strategy — leading content planning, ideation, and execution to drive user engagement, feature adoption, and brand affinity within the KBZPay ecosystem.You will oversee content initiatives across multiple Official Accounts, guiding the tone, structure, and impact of every piece published. This position is ideal for someone with strong editorial instincts, digital storytelling skills, and the ability to turn data and insights into engaging narratives. Content Strategy & Planning: Lead the development of content strategies, calendars, and frameworks for internal Official Accounts, aligning with business objectives and user engagement goals. Creative Direction: Oversee the creative process — from ideation to final output — ensuring consistency, storytelling quality, and alignment with KBZPay’s brand voice. Editorial Excellence: Craft and edit articles across formats (short, medium, long-form) with a focus on clarity, originality, and engagement. Team Collaboration: Work closely with designers, motion designers, and video editors to produce visually compelling and narrative-driven content. Campaign Integration: Collaborate with marketing, partnership, and product teams to translate business priorities into engaging content campaigns. Performance Optimization: Monitor content performance metrics (views, engagement, etc.) and refine strategies based on data insights. Trend Leadership: Identify and adapt emerging content and platform trends to keep KBZPay’s Message Tab relevant and engaging. Mentorship & Review: Provide guidance and constructive feedback to junior content specialists and freelancers to maintain high editorial standards. Creative Brainstorming: Generate and propose creative ideas and new engagement initiatives for internal Official Accounts.
Job Purpose Team player role in business intelligence stream, the role holder is accountable for working in business intelligence tasks as an individual contributor. We are seeking experienced resource in this position, therefore the confidence and capability to work independently is expected from a BI analyst. Key Responsibilities Support the business enquiries pertaining to the delivery of information on day to day basis. Support the development of KPI’s that are most important to decision makers. Automation and digitization of information dashboards. Develop KPI dashboards for leadership team use Delivering high-quality reporting and insights through automation, insight and challenge to business areas. Develop, track, and enforce consistent data definitions and assumptions across KPI metrics and reporting Advise in the usage, interpretation, and automation of data to various business partners including but not limited to recommended tools and software Develop and implement strategies to support ongoing data management needs, such as governance, technology shifts, and regulatory compliance changes Supporting development of analytics roadmap. Interaction with customers and business stakeholders to understand business requirements and identify data analytics driven business opportunities Participate in the full lifecycle of an analytics or BI project: from gathering and understanding the requirements to creating the functional design, architecting the solution, supervising the detailed technical design and implementation, to preparing and executing the functional test. Track and resolve risks, issues, and action items throughout project lifecycle.
Leads the Maintenance and Repair Team to optimize center performance and operational environments. Responsible for achieving strategic goals and establishing the technical foundation for KBZPay Center BU success, while providing critical oversight for technical troubleshooting and operations management. Operational Oversight: Manage day-to-day back-office operations to provide seamless administrative support for the Business Unit (BU) and all KBZPay centers. Infrastructure & Resource Management: Oversee the procurement, inventory, maintenance and support of office supplies, equipment, and resources to ensure uninterrupted operations. Process Engineering: Design and implement standardized office and center procedures, policies, and systems to drive operational efficiency. Team Leadership: Manage a diverse support team, including Maintenance & Repair team and auxiliary staff (drivers, cleaners, etc.), ensuring high performance and accountability. Facility & Vendor Management: Lead maintenance efforts for both office and center locations by managing external vendors and aligning with other departments like Engineering, Property, ICT, Device, etc,. Site Development: Direct the end-to-end setup of existing outlets, including oversight of repairing, interior design, and equipment installation. Audit & Compliance: Develop and maintain auditable procedures for the BU and centers to ensure compliance with internal standards and external regulations. Cross-Functional Coordination: Act as a central liaison between Admin, Engineering, Network, and Device teams to ensure smooth project execution and maintenance repairs. Financial Stewardship: Plan and monitor operational budgets and implement cost-effective strategies for site maintenance and supplies. Business Travel: Conduct on-site inspections for new/existing center setups, audits, and maintenance checks across the territory as required.
The Regional In-Charge (RI) is the principal authority and strategic owner of all KBZ Pay Centers within the assigned region. The role is accountable for end-to-end regional performance, operational excellence, service quality, risk governance, and people leadership , while driving productivity, transformation initiatives, and sustainable growth in alignment with KBZ Pay Center Business Unit objectives. The RI acts as the primary governance and decision-making lead at regional level and represents the region in engagements with senior management and Head Office. Regional Ownership & Business Performance Leadership Own overall regional performance covering SLA, service quality, productivity, customer experience, and compliance. Ensure uninterrupted operations and consistent service standards across all KBZPay Centers in the region. Translate BU strategy into executable regional plans and measurable outcomes. Drive efficiency, cost discipline, and value creation across regional operations. Leadership & People Governance (TM / TO / IC / 2IC / CCO) Lead and performance-manage Territory Managers, ensuring accountability and execution discipline. Set performance expectations and governance standards for all operational roles within the region. Review leadership bench strength, succession readiness, and people development plans. Take decisive action on persistent underperformance, misconduct, or operational instability. Productivity, Transformation & Initiative Leadership Champion regional productivity initiatives , process optimization, and operational transformation. Sponsor and govern pilots, new service rollouts, and center expansion initiatives. Promote standardization, best practices, and innovation across centers. Drive regional team challenges, campaigns, and performance uplift programs aligned with BU targets. Risk, Compliance & Control Authority Act as the final escalation and approval authority for high-risk, sensitive, or critical regional issues. Ensure strict adherence to SOPs, regulatory requirements, audit standards, and internal controls. Oversee corrective action plans and ensure closure of audit findings and risk issues. Maintain strong coordination with Legal, Compliance, Risk, Tech, and other control functions. Stakeholder Management & Regional Representation Represent the KBZ Pay Center Business Unit at regional forums and with internal stakeholders. Coordinate with Branch Operations, Business Units, Finance, HR, L&D, and Technology teams. Provide strategic insights, risk visibility, and performance updates to senior management. Act as the escalation bridge between centers, territory leadership, and Head Office. Governance, Reporting & Decision Enablement Review, challenge, and endorse regional performance reports before submission. Ensure accuracy, integrity, and timeliness of regional data and KPIs. Provide actionable insights, recommendations, and forward-looking plans to management. Support incentive validation, budgeting, and resource planning processes.