The role holder is responsible in selling products and solutions that are geared towards client needs in order to differentiate Smart International Corp. & FI products and solutions from competitor’s offerings and contribute to revenue growth. Responsible for number of key corporate accounts with lending products. Identify, originate, develop and maintain wealth management relationships with corporate clients. Acquire and establish new relationship with potential International Corp. clients. Analyze and recommend compatible service options for specialized customer needs. Support client service as dedicated professional when needed in handling the day-to-day client activities / requests for processing. Provide exhaustive assistance in the resolution of commercial customer’s complex inquiries and issues. Follow up and resolve client inquires / problems through interaction with clients, bankers, product partners, branch operations and other staff in a timely and professional manner. Keep abreast with Bank’s latest International Corp. products to ensure customers know about latest products offers. Liaising with internal department to solve clients issue and to fulfill customer’s satisfaction. Provide value added services and cross-selling to existing and new clients. Negotiate legal documents related to payroll agreement, service level agreement, bank guarantee to get to the standard format. Attend relevant internal and external corporate meetings, seminars and networking events. Engage in clients’ meeting and provide feedbacks on Bank products and services.
The role holder is responsible in selling products and solutions that are geared towards client needs in order to differentiate Smart International Corp. & FI products and solutions from competitor’s offerings and contribute to revenue growth. Responsible for number of key corporate accounts with lending products. Identify, originate, develop and maintain wealth management relationships with corporate clients. Acquire and establish new relationship with potential International Corp. clients. Analyze and recommend compatible service options for specialized customer needs. Support client service as dedicated professional when needed in handling the day-to-day client activities / requests for processing. Provide exhaustive assistance in the resolution of commercial customer’s complex inquiries and issues. Follow up and resolve client inquires / problems through interaction with clients, bankers, product partners, branch operations and other staff in a timely and professional manner. Keep abreast with Bank’s latest International Corp. products to ensure customers know about latest products offers. Liaising with internal department to solve clients issue and to fulfill customer’s satisfaction. Provide value added services and cross-selling to existing and new clients. Negotiate legal documents related to payroll agreement, service level agreement, bank guarantee to get to the standard format. Attend relevant internal and external corporate meetings, seminars and networking events. Engage in clients’ meeting and provide feedbacks on Bank products and services.
The VoC Officer is responsible for facilitating the 'closed-loop' process by working with internal stakeholders to action customer feedback. Monitor and track customer service metrics, such as response time, resolution rate, and customer satisfaction scores. Monitor Daily ticket flow Monitor the assigned VOC outlets dashboards (Suggestion Box, Blu J) Create detailed reports, visualizations, and presentations to effectively communicate findings to stakeholders Collect and organize large sets of data from various sources, ensuring accuracy and completeness. Cleanse, transform, and validate data to prepare it for analysis. Perform quantitative and qualitative analysis to identify trends, patterns, and correlations. Collaborate with cross-functional teams to define data requirements and deliver actionable insights. Identify opportunities to enhance customer service processes, products, or policies through data analysis. Prepare and provide periodic reports (daily/monthly) Other duties as assigned.
Job Purpose: The Center-in-Charge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth functioning and achieving performance targets. This includes managing the staff, providing excellent customer service, maintaining operational efficiency, and adhering to company policies and procedures. This position leads and performs to drive and achieve the targets for all products and services in centre by following properly fully compliance of SOP, Fraud Management and Quality Assurance. Operational Management Oversee and manage the daily operations of the mobile center, ensuring efficiency in all processes. Ensure that all company policies and procedures are followed. Maintain high standards of cleanliness and organization within the center. Customer Service Provide excellent customer service by addressing customer inquiries, resolving issues, and handling complaints promptly and professionally. Train and coach staff to offer top-tier service to customers. Monitor and improve customer satisfaction levels through proactive engagement. Staff Supervision & Development Supervise and manage the performance of all mobile center staff. Schedule shifts and assign tasks, ensuring appropriate staffing levels at all times. Conduct training sessions for staff to enhance their knowledge, skills, and service quality Perform regular performance reviews and provide feedback for improvement. Inventory & Stock Management Ensure adequate stock levels of products and services offered at the mobile center. Coordinate with suppliers and the inventory team to maintain the timely availability of products. Perform regular stock checks and audits, ensuring proper documentation and control. Sales & Revenue Management Monitor sales performance and identify areas for improvement. Work with marketing and sales teams to implement strategies to increase sales and meet revenue targets. Handle cash management, including daily sales reconciliation and deposits. Reporting & Analytics Prepare and submit regular reports on operational performance, sales, and customer feedback to the management team. Analyze data to identify trends, areas for improvement, and opportunities for growth. Other Responsibilities: Center In-charge is not permitted to take two consecutive days off within a week. Manage the center’s budget, ensuring expenses are within the allocated limits. Ensure that billing, payments, and financial transactions are conducted accurately and in a timely manner. Establish and maintain business relationship with branch managers, super agents and retail agents for cash allocations and cash-out services. Collaborate with the KBPay Center Business Unit to implement the Customer Loyalty Program by compiling a list of the customers who receive the most service at the center and Special Service / Corporate Service (more to be discussed). Collaborate with the Business Development Team to carry out Communication and Corporate Function processes to improve the image of the center and to carry out further activities. Share knowledge and best practices within the team to develop new employees and ensure continuous improvement; Consultations and negotiations must be carried out together. Plan and prepare duty rosters for staff members in center on 25th of every month for following month. For urgent and emergency matters, communication must be done through phone conversation and report back to regional manager details later in email.
The role holder is responsible for the smooth execution of routine branch transactions for bank customers on a day-to-day basis, and for ensuring high levels of customer service. The role holder is also responsible for ensuring adequate cash is available at the cash counters, all accounts are balanced and updated at the end of the day, and for preventing losses through frauds. Effectively executes the Value Centre’s business plans for structuring highly relevant and innovative financial solutions to deepen account adoption and to reach more customers at lower cost, in line with the overall bank’s strategy of driving nation-wide financial inclusion To operate cash processing via cash counting machines at Cash Center To count and verify cash received to the Cash Center To identify, orienting cash as per CBM standards Handling cash bags/boxes at Cash Center and cash packing for deposit with CBM To perform the role as per cash processing procedure and cash Harvest and delivery work To participate in the process of delivering deposit to CBM on daily basic To carry out any other duties or special project which may be assigned to you from time to time by supervisors. Myanmar Version ဘဏ်၏ အလုံးစုံသော ငွေကြေးဆိုင်ရာ မဟာဗျူဟာနှင့်အညီ ဘဏ်စာရင်းကို သုံးစွဲသူများ ပိုမိုရောက်ရှိစေရန်နှင့် ဆန်းသစ်သော ငွေကြေးဆိုင်ရာ ဖြေရှင်းချက်များကို တည်ဆောက်ခြင်းအတွက် Value Centre ၏ လုပ်ငန်းစီမံချက်များကို ထိရောက်စွာ အကောင်အထည်ဖော် ဆောင်ရွက်ရန်။ Cash Center တွင် ငွေသားရေတွက်စက်များမှတစ်ဆင့် ငွေသားထုတ်ယူခြင်းကို လုပ်ဆောင်ရန် ငွေသားစင်တာသို့ လက်ခံရရှိသည့်ငွေများကို ရေတွက်ခြင်းနှင့် စိစစ်ရန် CBM စံနှုန်းများအတိုင်း ငွေသားကို ခွဲခြားသတ်မှတ်ရန်၊ Cash Center တွင် ငွေသားအိတ်/သေတ္တာများ ကိုင်တွယ်ခြင်းနှင့် CBM တွင် ငွေသွင်းရန်အတွက် ငွေသားထုပ်ပိုးခြင်း ငွေသားထုတ်ယူခြင်း, ငွေသားသိမ်းခြင်းနှင့် ပေးပို့ခြင်းလုပ်ငန်းစသည့် အခန်းကဏ္ဍများအတိုင်း လုပ်ဆောင်ရန်
Work closely with SAM in all Service Ambassador -related projects that require support. Monitor quality of customer services and customer satisfactions levels by conducting SA’s Daily and weekly report, and survey to ensure achievement of service quality targets. Assist in new service roll outs to ensure associate and client readiness Conduct Service Ambassador’s training and coaching routines to ensure SA have skills necessary to deliver a superior customer experience. Drive customer retention, reduce churn, and increase customer satisfaction. Monitor and evaluate SA’s performance progress, identify needs for skills development. Responsible to develop high performing Service Ambassadors and to improve the overall customer service quality at the branches. Work closely with VRA team to identity the area of improvement in Branch customer service and NPS and VOC management. Prepare Analytical report base on NPS, CSAT and suggestion box to highlight the issues regards with quality of customer service Work closely with other stakeholders’ departments to be in line with customer service initiatives and service improvement. To become a bridge between the departments and branches in order to minimize the communication gap and work flow improvement and service readiness. Provide periodic reports. Other duties as assigned.
Acquire data from related business units and maintain databases/data systems Builds visualizations and interactive, solutions-focused reporting system Develop and implement databases, data collection systems, and data analytics Identify, analyze, and interpret trends or patterns in complex data sets and information to determine actionable using self-service analytics and reporting tools to effectively audit an organization's progress and identify areas that need continuing improvement Produces a variety of reports, graphs, summaries and presentations that convey analytic results and align with Sustainability needs. Provide quality assurance of imported data, working with quality assurance analyst if necessary Processing confidential data and information according to guidelines Supporting the data warehouse in identifying & revising reporting requirements and data integrity & normalization Provide daily, weekly and monthly reporting and analysis to Department Head Continuously monitor performance against all external agents KPIs and understand root causes of changes in metrics Produce ad-hoc queries/reports including information to support special initiatives Other duties and responsibilities as assigned
This role holder needs to develop and manage a range of banking products and services that cater to the needs of retail customers. This would involve working closely with various teams within the bank, such as deposit, marketing, branch operations and other Bus & FCs, to identify customer needs, market trends, develop products and services that meet these needs. Managing Product Management Life Cycles : Responsible for Analysing the customer lifetime allows them to better prepare our marketing, sales, and customer service teams to turn one-time purchasers into loyal promoters to the entire lifecycle of retail products & services. Developing and Implementing Product & Service Strategies : Responsible for developing and implementing strategies for product and service development, pricing, positioning, and promotion, to ensure that the bank is competitive in the market and meets the needs of its retail customers. Monitoring and Analysing Product & Service Performance: Responsible for monitoring the performance of products and services, analysing both of branch’s employees and customers feedback, and using data to inform product development decisions and identify areas of improvement. Ensuring and Analysing Product & Service Development : Strong understanding of retail banking products & services, as well as market trends, customer needs, analyse data and use insights to inform product development decisions that meet customer needs. Collaborating with other Bus & FCs: Work closely with other BUs & FCs including Branch Operation, Marketing & Communication and respective Product Owners to ensure that products and services remain competitive and innovative, creating retail business plans and product road maps for new and existing products. Process Improvement: Fearlessly and aggressively make suggestions and implement change regarding process and service improvements in order to smoothen operation.
Recruitment Support: Screen resumes and application forms against job requirements. Coordinate and schedule interviews with candidates. Assist in preparing new hire paperwork and onboarding materials. HR Administration: Organize and file employee documents, ensuring confidentiality and compliance.(Employment Contarct matter). Assist in preparing HR-related reports and presentations as needed. General Support: Assist in organizing and coordinating company events, training sessions, and employee engagement activities. Provide general administrative support to the HR team, such as proofreading documents, preparing correspondence.