Duties and Responsibilities (တာ၀န် နှင့် ၀တ္တရားများ) • Provide the required assistance and giving comprehensive answers on the inquiries about Digital banking products from the Branch, Call Center, RMs and Customers as a Level 2 support. • Provide technical guidance and Second line support to Call Center/Branches in order to assist customer queries and complaint. • Open tickets for system-related iBanking/Mobile Banking issues, follow up on pending tickets, and provide necessary information. • Follow up on issues reported to IT/Vendor and ensure timely resolution, keeping the customer informed throughout the process. • Record all customer complaints, technical issues, and service requests accurately. • Investigate transaction delays, errors, or disputes, and coordinate with relevant departments for resolution. • Resolve the most common issues such as login issue, application issue, and forgot username/password issues encountered by iBanking customers raised by Call Center/ Branches/RM. • Support Corporate RMs in addressing corporate concerns and issues. • Support during system downtime by coordinating with IT or vendor, and verify transactions /sanity checking once the system is up. • Share system downtime activities plan and incident update from IT, Vendor and Partner to Call Center and related teams. • Maintain detailed records of customer interactions, inquiries and feedback for service improvement. • Participate in knowledge sharing sessions to ensure well understanding of the new products functionality. • Participate in new Projects/Features UAT testing and preparation on other requirements to ensure that all the functionalities and features are work correctly to meet a positive Customer, Merchant and Partner experience. • Support testing, brainstorming related to system enhancement, new Product or services. • Maintain strong product knowledge, stay updated with new enhancements, and effectively explain changes to Customers, subordinates, and colleagues. • Performs all other tasks, duties and responsibilities that may be assigned from time to time. • Build and maintain good relationships with Vendor, IT, Call center and other related departments to ensure smooth coordination and timely issue resolution. • Proactive and anticipate customer needs and maintain good customer relationship. • Prepare daily/weekly/monthly report for related to Operations such as Registration Reports, Transaction Reports, Issue reports, etc. Make sure all monthly reports have been submitted on time and accurately. Additional Assignments (if applicable) အပိုဆောင်းတာဝန်များ (ရှိလျှင်) • Perform ad hoc duties assigned by Section Head.
Main Duties and Responsibilities Monitor data center systems, servers, networks, and applications using NOC monitoring tools. Fiber media converter Troubleshooting Microsoft Windows 7,10,11. Microsoft Outlook -Data Center Facility Management Detail Duties and Responsibilities Coordinate with data center operations teams for physical checks, cabling, and hardware replacement. Experience with monitoring tools (PRTG, Nagios, Zabbix, Payment Hub) Monitor network devices such as routers, switches, firewalls, and load balancers. Detect, analyze, and respond to alerts, incidents, and outages in a timely manner. Additional Assignments (if applicable) Core Banking EOD ,CMS EOD
Duties and Responsibilities Manage daily operation and configuration in Office Network, Firewalls and VPN Network such as adding policy for port, application and service traffic by requested zones. Manage and configure Wireless controllers and wireless network security including 802.11 b/g/n/ac standards and industry best practices for implementing high-density WIFI solutions. Manage and configure remote VPN networks administration with secure procedure as per Infosec Team’s recommendation for all remote users. Regular health check, monitoring for wireless network devices and proactively maintenance. Solve the user’s issue by cooperate with Branch support team in handling L1 and L2 support that require higher network access. Support for network reliability, security, issues and problems related with Branch Network.
Assistant Vice President (Business Controller – Consumer Banking Department) Duties and Responsibilities Budgeting, Profit and Loss tracking, participate in New Product creation in UAT finance related matter and coordinating Business sections with Finance & Other Related Departments. Helping out Business sections needs and wants of finance matter. Synchronize Business Departments and Finance Department matters in time. Helping out creating GL Codes for Business sections, including UAT test Checking for GLs. Preparation Budget for new financial year. Responsible budget to ensure all the expenses are in the budget. Endorse Budget approval for Business Sections. Monitoring each product report and reporting requirements are correctly generated. Reviewing monthly comparison of actual and budget report. Coordinating with Product Innovation Department for new products creation (GL Creating and UAT GL flow matter) of relating department. Every Financial Year End, Accrual Expenses for Business Unit, Reverse Accrual Expenses Balance which finished expense out previous year. Ensure Financial Year End Data of Related Business Units Detail Trials on EOY exercise.
Key Responsibilities: Coordinate meeting arrangements and follow-up communications with both internal and external stakeholders Assist in preparing recurring reports, data summaries, and visual presentations. Track stakeholder input and ensure timely responses and updates. Maintain accurate records of documentation and communication history. Conduct user acquisition activities targeting mobile wallet users, mobile/internet banking users, and merchants onboarding activities. Provide administrative support for Point-of-Sale Materials (POSM) and marketing related tasks. Perform other ad hoc tasks as assigned by line managers.
Perform technical maintenance and troubleshooting activities associated with electrical/mechanical/ACMV/fire. Check the generators status such as engine oil level, coolant level, generator in auto mode and fuel level condition. Monitor the Generators running time for operations. Check the Two MEP room, all the electrical and mechanical equipment such as UPS, CRAC and others. Check and monitor the alarms status of UPS and CRAC and record the Temperature and Humidity of CRAC in Server Room. Do Checklist of Generators, UPS, CRAC and MDB panel on daily. Fill the fuel into the generator tank when fuel is low and Request fuel when fuel is needed. Report every issue and error to Senior technician in case of emergency. Learn and memorize job-related management.