ROLE PURPOSE The Data Analyst (Senior role) is responsible for driving enterprise-wide performance reporting, strategic analytics, and decision-ready insights to support the data lead and senior leadership. As part of the CEO Office, the role ensures all data presented is actionable, aligned with corporate priorities, and supports effective decision-making at the highest levels. The position bridges business strategy with enterprise intelligence by standardizing KPIs, ensuring secure data access, and enabling performance monitoring across divisions. JOB RESPONSIBILITIES Drive the execution of an enterprise-wide performance reporting and intelligence framework. Oversee aligned KPIs, dashboards, and performance scorecards across assigned business divisions to support strategic priorities. Deliver data insights that are decision-ready, actionable, and tailored for CEO and board-level consumption based on insights from data lead. Coordinate with divisional units to ensure analytics and insights are customized to business needs while adhering to group-wide standards. To deliver structured data access governance, ensuring secure and purposeful usage across departments in line with policy and compliance requirements. Consult and support in a high-level view of the enterprise data landscape, identifying gaps, redundancies, and improvement areas in data flow and analytics maturity. Serve as the central advisor for assigned strategic data-driven initiatives that enable improved forecasting, risk mitigation, and executive decision-making. Collaborate with Strategy, Finance, and Technology teams to ensure performance data is consistent, validated, and aligned to business rules. Act as the single source of truth for enterprise performance data and insights from the CEO Office. Support on AI/ML in partnership with business units and technology teams to deliver predictive insights and a unified, intelligence-driven approach to enterprise decision-making. Support business units by embedding analytical automation into regular processes, making data-driven insights more timely, consistent, and actionable for decision-making.
ROLE PURPOSE Ensure accurate and efficient processing of loan operations by reviewing approvals and forms, creating collateral and loan records, and executing related transactions in the core banking system. The role supports timely and compliant loan disbursement, maintains high data quality in the loan pipeline, and works closely with internal departments to contribute to smooth lending operations and the overall development of Yoma Bank. KEY RESPONSIBILITIES Review and screen approval letters for all loan products and verify customer request forms of loans such as Revolving Short-Term Loans, to ensure completeness and compliance. Examine customer request forms and warehouse provider confirmation letters for Warehouse Financing to ensure accuracy and proper authorization. Create and maintain collateral records and process loan origination in the system to facilitate timely loan disbursement for all products. Process and execute transactions in core banking system in accordance with established procedures. Perform accurate data entry and maintain up-to-date records in the loan pipeline. Collaborate effectively with relevant departments and work as part of a team to support the ongoing development and operations of Yoma Bank.
Role Purpose The Executive Assistant provides high-quality administrative and coordination support to C-Suite members, ensuring efficient day-to-day operations of the executive office. This mid-level role requires a strong professional presence, excellent interpersonal skills, and a high level of attention to detail, while working with moderate autonomy and sound judgment. Job Responsibilities Executive & Administrative Support Manage executives’ calendars, schedules, meetings, travel arrangements, and expense claims with accuracy and efficiency. Act as a professional liaison between C-Suite members and internal/external stakeholders. Screen, prioritize, and handle correspondence, emails, and calls on behalf of executives. Meeting & Documentation Support Prepare meeting agendas, presentations, reports, and briefing materials with strong attention to detail. Take minutes during meetings, track action items, and follow up on deliverables. Maintain organized and confidential executive records and documentation. Coordination & Communication Coordinate cross-functional meetings and activities involving senior leadership. Support executive committees, management meetings, and leadership forums. Communicate clearly and professionally with stakeholders at all levels. Operational Support Anticipate routine executive needs and proactively address administrative matters. Assist with assigned projects, tasks and executive initiatives. Contribute to continuous improvement of executive assistant processes and workflows.
ROLE PURPOSE The primary role of a Senior Associate is to assist Team Lead – ELV Operations in the organizational ELV Process. Supporting the proper and efficient operation of ELV systems. KEY RESPONSIBILITIES Prepare install, service, troubleshoot, repair and performance maintenance CCTV, Door Access Control, Fire Alarm System and related ELV system as needed. Assist Team Lead for Over All ELV System such as CCTV, Fire Alarm, Door Access Control system process. Branch renovation, relocation and new branch over all ELV System installation and supervision. Accomplish other duties assigned by Team Lead. • Daily/Weekly/Monthly Duties Report. Fresh Services Ticket Monitoring and Resolving with SLA Timeline. ELV Store Monitoring and weekly stock checking. Local travelling from time to time. Branch Remote CCTV troubleshooting, testing and maintenance process. Public and Industrials ATMs CCTV Installation, Inspections, Maintenance. Cash Car CCTV System Remote and Onsite installation, testing, configuration and troubleshootin.
ROLE PURPOSE The Officer - Credit Cards Operations is responsible for verifying and organizing customer information to ensure that only eligible and low-risk customers are granted access to credit card facilities. The role includes providing timely services to ensure that credit cards are delivered to customers within the specified timeframe, while strictly complying with established policies and procedures. To support the card issuance process, the officer performs checker-level approvals for TranzAxis card requests. Responsibilities also include running batch files to issue cards, preparing and segregating data for card embossing, and ensuring accurate verification of cardholder names and card numbers during card printing by generating and reviewing card reports in Excel. Additionally, the officer verifies that issued cards are active by testing them with a card reader. KEY RESPONSIBILITIES Provide efficient and timely services to customers, ensuring credit cards are delivered within the targeted timeframe. Experience working under production timelines, meeting daily targets, and supporting urgent or same-day card issuance requests. Capable of communicating effectively with related vendors to coordinate technical support, discuss operational issues, and ensure timely resolution of service requests. Ensure strict compliance with industry standards, internal policies, and regulatory requirements in all card-related activities.
ROLE PURPOSE To ensure the availability, performance, security, and continuity of enterprise IT infrastructure and systems, enabling business services to run efficiently and without disruption. KEY RESPONSIBILITIES Infrastructure Operations & Availability Ensure 24x7 availability of core banking, payment, and digital banking systems. Manage servers (Linux/Windows), virtualization, and storage platforms. Monitor system health, performance, and capacity to meet SLA / OLA targets. Security & Regulatory Compliance Implement/support OS hardening , patch management, and vulnerability remediation. Enforce least-privilege access , MFA, and secure authentication mechanisms. Support compliance with ISO 27001, PCI-DSS, local Central Bank regulations , and internal security policies. Participate in internal/external IT audits and regulatory examinations. Change, Incident & Problem Management Execute system changes through formal Change Management (ITIL) processes. Provide L2/L3 incident support for production systems. Perform root cause analysis (RCA) and implement preventive controls. Business Continuity & Disaster Recovery Maintain backup, restore, and DR solutions for critical systems. Support DR site readiness , failover testing, and annual DR drills. Ensure systems meet defined RTO / RPO objectives. System Design & Project Support Design and implement secure, scalable infrastructure for new banking projects. Support core banking upgrades , digital channels, and middleware platforms. Review vendor designs and ensures alignment with bank architecture standards. Automation & Operational Efficiency (Support) Automate system tasks (patching, monitoring, provisioning) to reduce risk and manual errors. Optimize system performance and resource utilization. Support DevOps practices while maintaining governance and controls. Documentation & Knowledge Management Maintain system architecture diagrams, SOPs, and runbooks. Document configurations, access rights, and recovery procedures. Ensure documentation meets audit and compliance requirements. Vendor & Stakeholder Coordination Coordinate with vendors, service providers, and system integrators. Manage support cases with OEMs and third-party partners. Work closely with DBA, Network, Security, and Application teams . Data Protection & Risk Management Ensure secure handling of customer and transaction data. Support encryption, key management, and secure logging. Identify system risks and implement mitigation controls.
ROLE PURPOSE The Senior Database Administrator is responsible for ensuring availability, integrity, confidentiality, and performance of banking databases that support core banking, payment systems, channels, risk, AML, and regulatory reporting. The role ensures full compliance with banking regulations, business continuity requirements, and security standards. KEY RESPONSIBILITIES Regulatory & Compliance Responsibility (Critical) Ensure database systems comply with: Central Bank / Financial Regulator directives ISO 27001 / ISO 22301 PCI-DSS (for card/payment systems) Internal IT & Information Security Policies Implement and maintain: Database audit logging User activity monitoring Evidence for regulatory and internal audits Support regulatory examinations and IT audits (CBS, DR, security, access control). Core Banking & Mission-Critical System Support Administer databases supporting: Core Banking Systems (CBS) Payment Switches (RTGS, ACH, SWIFT, ATM, POS) Digital Banking (Mobile, Internet Banking) Ensure 24x7 availability with zero tolerance for data loss. Participate in major cutovers, EOD/EOM/EY processing , and system rollouts. High Availability (HA) & Disaster Recovery (DR) Design, implement, and maintain bank-grade HA/DR architectures : Oracle RAC / Data Guard PostgreSQL / MySQL Replication Ensure compliance with approved: RTO / RPO Active-Active / Active-Passive DR models Conduct regular DR drills and submit results to BCP/DR committees. Maintain DR runbooks and evidence for regulators. Data Security & Access Control Enforce least-privilege access and segregation of duties: DBA vs Application vs Operations Implement: Encryption at rest and in transit Secure credential storage Database firewall or activity monitoring where required Review and approval: Privileged access requests Emergency access (Break-Glass) usage Ensure timely user access revocation Backup, Recovery & Data Protection Define and maintain: Backup policies (online, offline, offsite) Retention schedules aligned with regulatory requirements Perform and validate: Backup integrity tests Point-in-time recovery Ensure backups are: Encrypted Immutable (where applicable) Support legal, audit, and compliance data retrieval requests. Performance, Stability & Risk Management Proactive monitor: Transaction latency Locking and contention Storage and I/O performance Perform SQL and schema optimization for high-volume banking workloads . Identify database-related operational risks and implement mitigation plans. Support major incidents and perform Root Cause Analysis (RCA) . Change & Release Management Participation in Change Advisory Board (CAB) . Review and approval: Database schema changes Patches and upgrades Ensure changes follow: Maker-Checker principle Rollback and contingency plans Support UAT, SIT, and Production deployments. Monitoring, Automation & Reporting Implement/supporting enterprise monitoring tools: OEM / Prometheus / Grafana / Zabbix Define KPIs: Availability Performance SLAs Backup success rate Automate routine operations using scripts while ensuring auditability. Produce regular operational and compliance reports . Documentation & Audit Readiness Maintain updated documentation: Database architecture diagrams SOPs and runbooks DR and backup procedures Ensure documents meet: Audit evidence standards Regulatory review expectations Support internal, external, and regulator audits. Leadership & Governance Act as Database Technical Authority . Mentor junior DBAs and review their work. Participate in IT governance committees (BCP, DR, Security). Evaluate new database technologies with risk and compliance lens .
KEY RESPONSIBILITIES Team Management Directly manages NOC and data center staff, including setting work schedules for 24/7 coverage. Provides training, mentorship, and feedback to team members, fostering professional growth. Conducts performance reviews and makes recommendations for hiring and firing. Operational Oversight Oversee the monitoring of network and data center systems to ensure optimal performance. Manages hardware and software infrastructure, including server builds, installations and upgrades. Ensures that system requirements are met and standard operating procedures are followed. Incident & Escalation Management Acts as the point of contact for internal and external escalations related to system outages or performance issues. Drives incident management by monitoring, tracking, and responding to alerts and outages. Coordinates recovery efforts for system incidents to ensure timely resolution and adherence to SLAs. Process & Strategy Improvement Develops and implements new solutions, strategies, and processes to improve stability, security, and efficiency. Analyzes trends in production issues to recommend corrective actions and prevent recurring problems. Contributes to the development of policies, standards, and procedures for the NOC and data center operations.
ROLE PURPOSE The Senior Platform Engineer role ensures stability, scalability, reliability, security, and compliance of critical platforms and systems. Depending on the level, responsibilities include supporting or leading efforts in maintaining Kubernetes/ microservices environments and core banking-related applications such as SWIFT, Card Management, Merchant Management, Loan Origination, and AML systems. KEY RESPONSIBILITIES Focus: Own components or subsystems, improve automation, and contribute to platform engineering. 1. Reliability Engineering & Operations Ensure uptime, scalability, and resilience of Kubernetes clusters, cloud services, and core banking systems. Lead incident response, troubleshooting, and root cause analysis for high-impact issues. Contribute to disaster recovery planning, capacity management, and performance tuning. 2. Technical Leadership & Collaboration Act as a senior technical reference for SREs, supporting the Team Lead in setting standards. Collaborate with development and architecture teams on secure, complaint, and reliable system design. Provide mentorship and knowledge-sharing within the team on best practices in reliability, security, and compliance. 3. Automation, Observability & Security Build and maintain automation for deployments, scaling, recovery, and compliance enforcement. Enhance monitoring, logging, and alerting security and audit requirements in mind. Contribute to Infrastructure-as-Code and GitOps practices with embedded security controls. 4. Research & Continuous Improvement Evaluate tools, frameworks, and practices to improve reliability and efficiency. Lead small-scale POCs and pilot implementations to validate new approaches for improving reliability, security, and efficiency. Recommend improvements to CI/CD, operational processes, and security