This position will be responsible for the achievement of operational excellence customer service for all the processes in and associated with Operations. And to provide excellent customer services to all Dai-ichi Life customers.

• Handles customer enquiries and complaints regarding all activities in insurance policy Operation process such as Underwriting, New Business Service (Application and policy kit), and Claims (Request, Alterations).
• Provides innovative idea to manager for service improvement.
• Makes outbound call to customers for follow-up and reminding process.
• Participate in team-building activities.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services.
• Maintains and improves quality results by adhering to standards and guidelines recommending improved procedures.
• Collaborate with the customer service manager to ensure that proper customer service is being delivered.
• Regularly compile reports and submit to the management on overall customer satisfaction for service improvement.
• Provide cross support to other functions whenever necessary.
• Make recommendations to management to improve customer experience.
• Works closely with Business Partners and relevant team to resolve the complaints and uncertain issues.
• Provide cross support to other functions whenever necessary.
• Perform reporting / analyzing and creating for required process.
• Able to support administrations related process.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.
• Additional duties as assigned.

• Any Bachelor’s Degree is available.
• Customer-centricity mindset, with a minimum of 3 years of leadership and supervisory experience.
• Some working knowledge of life insurance operations, preferred. Knowledge of Kaizen philosophy, total quality management, advanced data analytics, a plus.
• Analytical and problem-solving skills, with the ability to manage and prioritize multiple projects.
• Demonstrate strong technical aptitude and creativity in resolving unique and challenging business problems.
• Must have a good mindset and attitude.
• Technical skills with Excel, Power Point and Word and /or business intelligence tools. Must be good at creating workflow diagrams.
• Excellent verbal and written communication both English and Myanmar, negotiation, and presentation skills with the ability to communicate both internally and externally with stakeholders and business partners.