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Customer Resolution Manager

(Customer Service Manager )

KBZ Bank
ကမာရွတ် | ရန်ကုန်တိုင်း
  1 ဦး
Verified This job has been verified by the company as a real job vacancy. ဒီနေ့
လွန်ခဲ့သော2 နာရီ က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
လွန်ခဲ့သော2 နာရီ က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် The recruiter at this company was last active reviewing applications.
ဒီနေရာမှာ လျှောက်ပါ
ကုမ္ပဏီ အချက်အလက်များ ဤကုမ္ပဏီမှအလုပ်များ 145
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Customer Resolution Manager

KBZ Bank
ရန်ကုန်တိုင်း
ဒီနေရာမှာ လျှောက်ပါ

Customer Resolution Manager

(Customer Service Manager )

KBZ Bank
လွန်ခဲ့သော2 နာရီ က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
ကမာရွတ် | ရန်ကုန်တိုင်း
  1 ဦး
ဒီနေ့
Verified This job has been verified by the company as a real job vacancy.
လွန်ခဲ့သော2 နာရီ က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် The recruiter at this company was last active reviewing applications.
ဒီနေရာမှာ လျှောက်ပါ

လုပ်သက်အဆင့်

Manager

အလုပ်အမျိုးအစား

Customer Service, Support

အလုပ်၏လုပ်ငန်းအမျိုးအစား

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့်ဆုံး ပညာအရည်အချင်း

Bachelor Degree

အလုပ်ချိန်အမျိုးအစား

Full Time

လုပ်ဆောင်ရမည့်တာဝန်များ

An Excellent Opportunity for ...

  • Meeting with customers to discuss complaints and offer solutions to any problems they may be experiencing with customer service
  • Preparing reports summarizing complaint data for management review
  • Conduct the complaint analytical reports to overview the branch’s performance
  • Find out the best solution to handle all the issues from different channels
  • Working with legal staff to investigate allegations of illegal activity
  • Coordinating with other departments such as human resources, accounting, and Branch operations to ensure that a complaint is resolved satisfactorily
  • Following up with customers to ensure that they are satisfied with the resolution of their complaint
  • Maintain excellent relationship with the customer
  • Focus on customer satisfaction and able to do the service recovery
  • Train the customer support representative team to support the branch customer service skill
  • Monitor the performance of the team and able to allocate them to the support needed branches
  • Find out the branch improvement area to upskill them. l
  • Conduct regular branch visits and report back to the Head of CSBU
  • Coordinate with the related departments to improve customer service at the branches
  • Prepare the branch performance survey every quarter and align with other pillar heads (customer service) for awarding the Branches and Employees.  
  • Provide periodic reports.
  • Other duties as assigned.

ဘယ်သူ့အတွက်လဲ

Male/Female

လိုအပ်သောအရည်အချင်း

  • Any University Degree, have to experience in Project Management or Marketing
  • Any University Degree, have to experience in Project Management or Marketing
  • Minimum 10 years’ experience in banking or financial industry,
  • Strong communication and presentation skills with good command of English in both written and spoken
  • Positive thinking, initiative, result-oriented and willing to embrace challenges;
  • Customer-centric and innovative;
  • Proficiency in PC applications in MS Office

ကျွန်တော့်တို့ ဘာတွေကမ်းလှမ်းနိုင်သလဲ

အက်ိဳးအျမတ္

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

ထူးခြားချက်များ

International Standard
Leading Bank in Myanmar

အခွင့်အလမ်းများ

Possibility for job training
Learn new skills and techniques
ဒီနေရာမှာ လျှောက်ပါ

အလုပ် လျှောက်မည်

OR
ဒီအလုပ်ရှင်ထံမှနောက်ထပ်အလုပ်များ

လုပ်သက်အဆင့်

Manager

အလုပ်အမျိုးအစား

Customer Service, Support

အလုပ်၏လုပ်ငန်းအမျိုးအစား

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့်ဆုံး ပညာအရည်အချင်း

Bachelor Degree

အလုပ်ချိန်အမျိုးအစား

Full Time

နောက်ထပ်အလားတူအလုပ်များ

အလုပ်များကြည့်မည်

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