Customer Service Supervisor in Yangon

JobNet Support Services

OK to Continue

Yes No Thanks

Yes No

JobNet Support Services

OK to Continue

Job Seeker Reactivate Your Account

Thank you, this account has been Deactivated.
Do you want to Reactivate your account?

Yes

ဤအလွဲသုံးစားမှုကို တိုင်ကြားရန် X

သင့်အီးမေးလ်လိပ်စာ မမှန်ကန်သော အီးမေးလ်လိပ်စာ ထည့်သွင်းပါ

ကြော်ငြာကို တိုင်ကြားရသည့် အကြောင်းအရင်း ရွေးပါ

ကြော်ငြာမှားယွင်းနေသည်ဟု ထင်ရသည့် အကြောင်းကို ဖော်ပြပါ ထည့်သွင်းပါ

ပို့မည် မလုပ်တော့ပါ

Customer Service Supervisor

(Call Center)

MGL Express by Magnate Group Logistics

မရမ်းကုန်း | ရန်ကုန်တိုင်း

1 ဦး

ရန်ကုန်တိုင်း

ဒီနေရာမှာ လျှောက်ပါ

ကုမ္ပဏီ အချက်အလက်များ ဤကုမ္ပဏီမှအလုပ်များ 6

Sorry, Unable to Apply

55%

Please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.

Upload CV

Update Profile

Customer Service Supervisor

MGL Express by Magnate Group Logistics, မရမ်းကုန်း | ရန်ကုန်တိုင်း

ဒီနေရာမှာ လျှောက်ပါ

Customer Service Supervisor

MGL Express by Magnate Group Logistics

ရန်ကုန်တိုင်း

ဒီနေရာမှာ လျှောက်ပါ

Customer Service Supervisor

(Call Center)

MGL Express by Magnate Group Logistics

Myanmar - ရန်ကုန်တိုင်း

မရမ်းကုန်း | ရန်ကုန်တိုင်း

1 ဦး

ဒီနေ့

ဒီနေရာမှာ လျှောက်ပါ

လုပ်သက်အဆင့်

Experienced Non-Manager

အလုပ်အမျိုးအစား

Customer Service, Support

အလုပ်၏လုပ်ငန်းအမျိုးအစား

ထောက်ပံ့ပို့ဆောင်ရေး/သယ်ယူပို့ဆောင်ရေး

အနိမ့်ဆုံး ပညာအရည်အချင်း

Bachelor Degree

အလုပ်ချိန်အမျိုးအစား

Full Time

လုပ်ဆောင်ရမည့်တာဝန်များ

A Fantastic Opportunity for ...

Supervise and manage the Customer Service team to ensure smooth daily operations.
Handle and resolve customer complaints, escalations, and service-related issues professionally and efficiently.
Monitor customer inquiries through phone calls, Viber, email, and other communication channels.
Check and monitor incoming and outgoing emails, ensuring timely, accurate, and professional responses.
Communicate with customers and internal departments to follow up on delivery issues, delays, missing parcels, damaged parcels, and other service concerns.
Coordinate with Operations, Branches, Couriers, and other departments to resolve customer issues.
Follow up on pending customer complaints and ensure proper closure within the required timeframe.
Review CS staff responses and provide guidance to ensure proper customer communication.
Prepare and monitor daily/weekly CS reports, complaint records, and service performance.
Identify recurring customer complaints and recommend solutions to improve service quality.
Ensure the CS team follows company policies, procedures, and customer service standards.
Train and coach CS team members on customer handling, communication skills, and complaint resolution.
Maintain good relationships with key customers and handle escalated cases when necessary.
Perform other duties assigned by the management.

ဘယ်သူ့အတွက်လဲ

Male/Female

လိုအပ်သောအရည်အချင်း

Bachelor’s Degree in any relevant field.
Minimum 2–3 years of experience in Customer Service, with supervisory or team leader experience preferred.
Experience in Courier, Logistics, Delivery Service, E-commerce, or related industries is highly preferred.
Good command of English, especially for reading and writing business emails.
Must be able to understand, check, and respond to English emails professionally.
Strong ability to handle customer complaints and difficult customers calmly and professionally.
Good communication, negotiation, problem-solving, and interpersonal skills.
Good knowledge of MS Office, especially Microsoft Excel and Outlook/Email.
Able to coordinate effectively with multiple departments and branches.
Strong leadership skills with the ability to supervise and motivate a CS team.
Able to work under pressure and manage multiple customer issues at the same time.
Responsible, proactive, detail-oriented, and service-minded.
Experience in handling email communication with corporate clients will be an advantage.