Junior Technical Support in Yangon

Junior Technical Support

Hana Microfinance Ltd

ကမာရွတ် | ရန်ကုန်တိုင်း

1 ဦး

ရန်ကုန်တိုင်း

ဒီနေရာမှာ လျှောက်ပါ

ကုမ္ပဏီ အချက်အလက်များ ဤကုမ္ပဏီမှအလုပ်များ 11

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Junior Technical Support

Hana Microfinance Ltd, ကမာရွတ် | ရန်ကုန်တိုင်း

ဒီနေရာမှာ လျှောက်ပါ

Junior Technical Support

Hana Microfinance Ltd

ရန်ကုန်တိုင်း

ဒီနေရာမှာ လျှောက်ပါ

Junior Technical Support

Hana Microfinance Ltd

Myanmar - ရန်ကုန်တိုင်း

ကမာရွတ် | ရန်ကုန်တိုင်း

1 ဦး

ဒီနေ့

ဒီနေရာမှာ လျှောက်ပါ

လုပ်သက်အဆင့်

Experienced Non-Manager

အလုပ်အမျိုးအစား

IT Hardware, Software

အလုပ်၏လုပ်ငန်းအမျိုးအစား

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့်ဆုံး ပညာအရည်အချင်း

Bachelor Degree

အလုပ်ချိန်အမျိုးအစား

Full Time

လုပ်ဆောင်ရမည့်တာဝန်များ

A Good Opportunity for ..

Provide first-level technical assistance and support for incoming queries and issues related to systems, infrastructure, and new digitization projects.
Understand technical issues at assigned branches, identify root causes, and implement workaround solutions; escalate unresolved issues to the Technical Support Team Lead when necessary.
Install, configure, and maintain client computer hardware, security devices, IT assets, and software applications at assigned branches.
Troubleshoot system, network, and security device issues; diagnose and resolve hardware and software faults efficiently.
Monitor and maintain computer systems, networks, security devices, and other digital equipment to ensure optimal performance.
Manage IT assets for assigned branches, including FAMS-related tasks and asset distribution, and report status to the ICT Team.
Actively support operational delivery and participate in User Acceptance Testing (UAT) for new product and feature releases when required.
Clearly document and communicate escalated technical issues to the Technical Support Team Lead.
Record, track, and report all incoming technical support requests and inquiries.
Follow up on all ICT-related tasks, including IT asset tracking and coordination between Head Office and branch locations.
Update and track issue status in the ticketing system to ensure timely resolution and proper documentation.
Contribute to team objectives by completing assigned tasks and supporting overall team performance.
Assist team members with additional tasks as requested or required.
Provide basic technical training and guidance to staff at assigned branches when needed.
Travel to branch offices as required to install and set up ICT infrastructure and devices.

ဘယ်သူ့အတွက်လဲ

Male/Female

လိုအပ်သောအရည်အချင်း

Minimum diploma in Information Technology and/or having sufficient working experiences in relevant field.
Basic programming sense is required to understand office automation processes.
Have interest in financial products and services.
Ability to organize and manage multiple priorities for maximum delivery result.
Strong interpersonal, presentation and communications skills
Committed, results-oriented, and solid team player.
Trustworthy and able to maintain confidential information with high level of integrity.
Able to plan, organize, work under pressure and tight deadline, in a fast-paced dynamic environment
Able to travel to assigned branches if need technical support.
Proficient in MS Office: especially in MS Excel, Word, and PowerPoint
Able to type in Burmese.