A Good Opportunity for ..
Key Responsibilities
1. Quality Management System
- Establish, implement, and maintain the company's Quality Management System (QMS).
- Develop and update quality policies, procedures, SOPs, and inspection standards.
- Ensure compliance with customer requirements and internal quality standards.
- Promote continuous improvement throughout the organization.
2. Incoming Quality Control (IQC)
- Establish inspection standards for all incoming materials.
- Supervise inspection of raw human hair, chemicals, accessories, and packaging materials.
- Approve or reject incoming materials based on quality standards.
- Coordinate with suppliers regarding quality issues and corrective actions.
- Monitor supplier quality performance.
3. In-Process Quality Control (IPQC)
Supervise quality control throughout all production processes, including:
- Hair Sorting
- Drawing
- Weft Making
- Wig Making
- Closure Production
- Frontal Production
- Bleaching
- Coloring
- Curling
- Sewing
- Packing
Responsibilities include:
- First Article Inspection (FAI)
- Process inspections
- Random inspections
- 100% inspection where required
- Production quality monitoring
- Process quality improvement
4. Final Quality Control (FQC)
- Manage final product inspections before shipment.
- Verify product specifications, appearance, workmanship, dimensions, weight, color, and packaging.
- Ensure all finished goods meet customer specifications.
- Approve shipment only after quality requirements are satisfied.
5. Customer Complaint Management
- Investigate customer complaints promptly.
- Conduct root cause analysis using appropriate quality tools.
- Prepare 8D reports and corrective action plans.
- Implement preventive actions to avoid recurrence.
- Monitor customer complaint trends.
6. Non-Conformance Management
- Identify and control non-conforming products.
- Stop production or shipment when serious quality issues occur.
- Lead corrective and preventive action (CAPA) activities.
- Verify the effectiveness of improvement actions.
7. Quality Data Analysis
Prepare daily, weekly, and monthly quality reports, including:
- First Pass Yield (FPY)
- Defect Rate
- Customer Complaint Rate
- Rework Rate
- Scrap Rate
- Supplier Quality Performance
- Quality Cost Analysis
Provide recommendations for continuous improvement.
8. Team Management
Lead and manage the Quality Control team, including:
- IQC Inspectors
- IPQC Inspectors
- FQC Inspectors
- OQC Inspectors
- QC Supervisors
Responsibilities include:
- Work assignment
- Performance evaluation
- Coaching and mentoring
- Staff development
- Training
- Discipline management
9. Documentation Control
Ensure proper control and maintenance of:
- Inspection Standards
- SOPs
- Quality Records
- Inspection Reports
- CAPA Records
- Customer Complaint Records
- Quality Analysis Reports
Maintain document accuracy and traceability.
10. Continuous Improvement
Drive continuous quality improvement by applying:
- PDCA
- 5 Why Analysis
- Fishbone Diagram
- Pareto Analysis
- Statistical Process Control (SPC)
- QC Seven Tools
Reduce defects, rework, scrap, and customer complaints.
11. Cross-Functional Coordination
Work closely with:
- Production Department
- Warehouse Department
- Purchasing Department
- Sales Department
- Engineering Department
- HR Department
Ensure timely resolution of quality issues.