The Residence Manager is responsible for the overall management, administration, and smooth operation of a residential facility (such as apartment, complex and residence). The role ensures residents’ comfort, safety, and satisfaction while maintaining property standards and operational efficiency.

1. Operations Management

• Oversee day-to-day operations of the residence, including housekeeping, maintenance, and front office services.
• Ensure facilities are clean, safe, and well-maintained at all times.
• Supervise vendor services (security, catering, laundry, etc.).
• Monitor budgets and control expenses.

2. Resident Relations

• Serve as the primary contact for residents’ inquiries, complaints, and emergencies.
• Organize community engagement activities and ensure a positive living environment.
• Conduct regular resident meetings or surveys to improve satisfaction.

3. Administration & Compliance

• Maintain resident records, occupancy data, and financial reports.
• Handle check-in/check-out procedures and lease administration.
• Ensure compliance with safety, fire and local housing regulations.
• Prepare and present operational and incident reports to management.

4. Staff Management

• Train, schedule, and supervise residence staff.
• Conduct regular performance reviews and promote teamwork.
• Ensure staff follow policies, procedures and service standards.

5. Financial & Inventory Control

• Prepare operating budgets and monitor financial performance.
• Manage billing, rent collection and petty cash.
• Oversee inventory of supplies, furnishings and maintenance materials.

Education & Qualifications

• Bachelor’s degree in Hospitality Management, Property Management,
• Business Administration or related field.
• Diploma in Facility or Property Management (preferred).

Experience

• 3–7 years of experience in residence, hotel or property management.
• Proven experience in managing teams and coordinating facility operations.

Skills & Competencies

• Strong leadership and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Proficient in MS Office / property management software.
• Financial acumen and budgeting skills.
• Crisis management and conflict resolution abilities.
• Customer service orientation and attention to detail.

Personal Attributes

• Responsible, proactive and approachable.
• High integrity and professionalism.
• Ability to work flexible hours, including weekends or emergencies.

Behavioral Traits:

• High integrity and ethical standards.
• Attention to detail and accuracy.
• Ability to work under pressure and meet tight deadlines.
• Proactive and hands-on approach.