Program Structure

Phase 1: Classroom Training (2 Months) • Location: City Mart Training Center

• Retail operations fundamentals
• Leadership & people management skills
• Customer experience & service excellence
• Commercial awareness & store performance

Phase 2: On-the-Job Training – OJT (1 Month) • Hands-on experience at City Mart retail outlets

• Real store operations and team management exposure Post Training Upon successful completion of the 3-month training, candidates will be appointed as at least Senior Supervisor position under a 2-year contract, with structured development and performance evaluation throughout the period.
• Upon successful completion of the 3-month training, candidates will be appointed as at least Senior Supervisor position under a 2-year contract, with structured development and performance evaluation throughout the period.

The detailed job description will be provided after the probation period is successfully completed,

• Manage the sales target according to the branch by branch and category by category in order to get the sales achievement.
• Supervised and Manage the ordering process in order to prevent the stock out situation.
• Supervise and Manage the product with in stated expired and damage because of products disqualified and wrong display.
• Focus the sales figures in order to manage the stock control and ordering process.
• In order to sell the hygiene products, manage the cleaning process stated schedule and supervise the staff in order to practice the FIFO Method not only raw materials also for finished goods.
• Proactively manage the promotion programs in order to get the sales achievement.
• Supervised and manage the daily operations such as (Promotion programs, stock and assets transfer, customer feedback, ordering process and expiry and damage report)
• Study and consider the Weekly Sales Data, Damage Data and Sales Transaction Data and report to Management altogether with problem sourcing and solutions also.
• Well handling the customer complain in order to get the customer satisfaction and find out the problem sourcing and solutions also set
  the process and procedures and not happen again similar problems.
• Coach and Motivate the staff in order to achieve the department KPI and sales target

• Balchelor’s degree in Business Administration (BBA), MBA, or related disciplines
• Fresh MBA graduates are encouraged to apply Experience
• Fresh graduates or candidates with up to 1 year of work experience
• Prior exposure to retail, FMCG, operations, or customer service is an advantage Key Competencies & Personal Attributes
• Strong interest in the retail business and operations
• Good interpersonal and communication skills
• Leadership potential and willingness to learn
• Able to work under pressure and in a fast-paced environment
• Result-oriented with strong problem-solving skills
• Neat, professional appearance
• Computer literate 

What We Offer

• Structured training & development program

• Training and transportation allowance (during training period)

• Hands-on retail leadership exposure • Leave benefits as per company policy

• Staff discounts at all City Mart Holding retail outlets • Clear career development pathway within City Mart Group ---

Career Path

• Successful trainees will be groomed for supervisory and management roles within City Mart’s retail operations, based on performance and business needs.