တိုင်ကြားမှု အောင်မြင်ပါသည်

Job Summary
We are seeking a results-driven Sales and Service Manager to lead showroom sales and workshop operations in Yangon. This role combines sales leadership, service excellence, and team management to drive revenue, customer satisfaction, and operational efficiency.

Key Responsibilities
● Develop and execute showroom sales targets, monthly plans, and annual sales strategies.
● Lead, coach, and monitor the Sales Team to achieve KPIs, conversion goals, and growth targets.
● Follow up on customer inquiries and support promotions, campaigns, and marketing activities.
● Manage vehicle inventory, sales forecasts, and reporting for weekly and monthly performance.
● Oversee daily Workshop and Service Center operations to ensure smooth service delivery.
● Maintain service quality, control turnaround times, and improve customer satisfaction.
● Supervise Service Advisors and Technicians, including performance review and support.
● Resolve warranty claims, customer complaints, and service issues in a timely manner.
● Coordinate with related departments to ensure spare parts and service requirements are met.
● Manage recruitment, training, coaching, budgets, SOP compliance, and team administration.

● Bachelor’s Degree in Business Administration, Marketing, Automotive Engineering, or related field.
● MBA or Management Diploma is preferred.
● 5–7 years of experience in Sales and/or After-Sales Service in the automotive industry.
● At least 3 years of experience in a managerial role.
● Strong knowledge of automotive showroom operations and service center management.
● Proven leadership, team management, and performance coaching skills.
● Strong sales negotiation, closing, and customer service abilities.
● Excellent analytical, problem-solving, planning, and decision-making skills.
● Good communication and interpersonal skills with English proficiency.
● Proficient in Microsoft Office; experience with Dealer Management Systems is preferred.
● Results-oriented, accountable, professional, and able to work under pressure.